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Checking your balance and redeeming points

No matter what card you have, it’s easy to check your points balance at any time.

Response to Virgin Australia's Voluntary Administration Announcement

If you currently use one of our credit cards to earn Velocity Points, either directly or by converting your Altitude Points, rest assured we’re working closely with Velocity Frequent Flyer to minimise any disruption. The Altitude Velocity rewards program is currently not available when applying for a new Altitude credit card. You can find our more at our FAQ page.

Checking your points balance

Altitude Points

With an Altitude Points earning card, you can earn Altitude Points with every eligible purchase and redeem them for premium brands and lifestyle products, gift cards and frequent flyer points in a range of airline programs.

Checking your points balance is easy:

Velocity Points

You can check your Velocity Points balance by logging into the Velocity Frequent Flyer site.

Qantas Points

With a Qantas Points earning card, you can redeem points for flights on Qantas and its partner airlines. You can check your Qantas Points balance by logging into the Qantas Frequent Flyer site.

Singapore Airlines KrisFlyer miles

Singapore Airlines KrisFlyer miles can be redeemed for flights on Singapore Airlines and more than 20 airline partners. You can check your KrisFlyer miles balance by logging into the KrisFlyer through the Singapore Airlines site.

Redeeming your points

Redeeming Altitude Points

To redeem your Altitude Points, simply log into the Altitude Rewards site. You’ll need to register first of all – just follow the prompts in the sign in section from the homepage.

You can also log in through Westpac Online Banking, if you’re registered for Online Banking.

Please note that only primary cardholders can redeem points.

Redeeming other Rewards Points

If you have a card which earns Qantas Points or KrisFlyer miles, you can redeem your points by logging into your frequent flyer programs through the airlines’ website.

Please note that only primary cardholders can redeem points.

Things you should know

Please note you are allowed to make only one annual fee redemption per card per year. The cardholder will not receive a voucher, the fee is simply credited to your credit card account.