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If you are currently on a COVID- 19 Home Loan support package, your deferral period may be ending soon. To assist with managing next steps during this challenging time, we have outlined some options for you to consider below.

Return to repayments

If you are able to return to making repayments when your support package ends, please let us know by signing into online banking and completing the online form.

This form will be available to and need to be completed by the person who originally requested the support package.

If you’re not registered for online banking, register now


Note: If you do nothing your repayments will restart once your support package ends

Visit the online form


Consider your other options

Depending on your circumstances, you may want to consider the following options to help manage your Home Loan repayments.

  • You may be able to switch to Interest Only repayments
  • You may be able to request reduced repayments
Visit the home loan
 support page


Request more support

If you require further help due to your financial circumstances, you have the option to apply for an additional 3 month deferral period. 
You will need to apply by signing into online banking and completing the online form by  your required action by date (see where to find it on the form below).

This form will be available to and need to be completed by the person who originally requested the support package.


Note: If you do nothing your repayments will restart once your support package ends.
 

Visit the online form


Where do I find the online form?

By signing into online banking via this direct link. You will see a summary of your support package, some of which may have an Action required by date. Clicking on the summary will reveal the details of the package as well as a button to Take action. By clicking on the Take action button, you will be able to explore your options for this package.


If you have any other packages, you will receive communications with instructions on how to take action closer to their end date. 
 

Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages
Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages

You can also return to the online form at any time for updates and status checks by signing into online banking and taking the COVD-19 support hub link on your banking dashboard.
 

Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages
Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages

You will need to be registered for online banking

To check the status of your support package and manage next steps, you will need to be registered for online banking and sign into your account.

Register for online banking


Covid – 19 Home Loans Deferral Extension Customer Q&As

  • Sign in with your online banking details.
  • Once you have signed in, your support packages may have an action required by date, allowing you to click the take action button and request an extension to your support package depending on your financial circumstances.
  • Please note the application will be available to and must be completed by the person who originally requested the support package.
Image of mobile phone screen showing example of how to view and manage COVID-19 Support Packages

If you do not apply by this date, your repayments will automatically restart as outlined in the letter we sent you recently.

The extension of the support package can only be submitted via Online Banking.

If you do not have Online Banking, you can register today at westpac.com.au/register

If you do not register, you will need to contact Customer Assist to discuss options available to you.

No. No fee is payable.

Ensure you re-establish your direct debit before the repayments recommence. Otherwise, please arrange to make your minimum monthly repayment when due.

  • You may be able to switch to Interest Only repayments
  • You may be able to request reduced repayments​

Please visit the home loans page for more details on these options.

Yes. If you have any concerns, you can contact us on 1800 067 497 to discuss your options.