Help if you’re impacted by covid-19
If you are currently on a COVID-19 support package^ for your Credit Card, your repayment pause period may be ending soon. To assist with managing next steps, we have set out some information for you to consider below.
Review your current COVID support
To view your active support packages^, please sign into Online Banking.
If you are a joint account holder, this information is only available to the account holder who originally requested the support package^.
Sign in to Online Banking
Request further assistance
If you are still experiencing financial difficulty, we want to help provide a tailored solution that will give you the support you need to get back on track.
Please complete the form in the COVID-19 Support Hub in Online Banking or click on the button, and we’ll contact you to understand your current circumstances and the assistance options that may be available to you.
If you are a joint account holder, this form will only be available to, and need to be completed by, the account holder who originally requested the support package^.
Note: If you do nothing you will automatically return to making repayments once your support package^ ends. If you cannot return to making repayments, you can still call us on 132 032 but please be aware that we are experiencing very high call volumes.
Visit the online form
Request new support
If you've lost your job or suffered loss of income (including rental income) as a result of COVID-19, we’re here to help you through this challenging time. Please note the 2020 Support Package^ is no longer available however we can help provide a tailored solution that will give you the support you need.
You can request help via the COVID-19 Support Hub in Online Banking.
If you are not registered for Online Banking, please register now.
Visit the online form
Return to repayments
Your monthly credit card repayments will start again when your repayment pause ends.
Check your current statement for the next repayment due date and amount. You have several options to pay:
Paying by direct debit
- If your repayments were set up as direct debit, you don’t have to do anything. The payments will automatically be deducted from your account.
- If you cancelled the direct debit, you'll need to make the first repayment manually before you can set up a new direct debit schedule
If you make a manual BPAY or funds transfer each month, continue as normal. Allow enough time before the due date for the payment to be processed.
Getting back on your feet financially
Things you should know:
^ The 2020 COVID-19 Support Package is no longer available for new applications.