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The Merchant terminal fee relief was a part of Westpac’s COVID-19 support package for Australian businesses, for 3 months, starting in April 2020. All eligible merchant customers have received their final refund payment and we are working to provide you with a GST adjustment note for tax purposes in the coming weeks.

Which fees have been refunded automatically?

For merchant customers on a Pricing Plan:

  • Monthly plan fees.

 

For merchant customers not on a Pricing Plan:

  • Monthly terminal rental fees and minimum merchant service fee.

Who was eligible?

Merchant customers with a total card spend of less than $5 million per annum.

Which fees were still charged?

For merchant customers on a Pricing Plan:

  • Establishment fees if you set up a new or additional facility
  • Installation fees if you requested an additional terminal
  • Excess transactions were charged at 1.5% when your transactions exceed your plan’s included value
  • Stationery fees if you required new terminal paper rolls
  • Chargeback fees if you received a chargeback or if you receive excessive chargebacks
  • Authorisation fees if the Authorisation service was used
  • Equipment not returned/damaged fees if your terminals were not returned to us or if they were damaged due to negligence or abuse.

 

For merchant customers not on a Pricing Plan:

  • Establishment fees if you set up a new or additional facility
  • Installation fees if you requested an additional terminal
  • Participation fees to cover the cost associated with the supply of your merchant facility
  • Transaction fees including Credit/Debit merchant service fees, UnionPay merchant service fees, interchange and on-charged scheme fees (if applicable)
  • Chargeback fees if you received a chargeback or if you receive excessive chargebacks
  • Stationery fees if you required new terminal paper rolls
  • Authorisation fees if the Authorisation service was used
  • Equipment not returned/damaged fees if your terminals were not returned to us or if they were damaged due to negligence or abuse
  • Temporary EFTPOS facility monthly fee if a merchant facility was required for a set period.


Please note: Some of these fees may not apply to you as they are not relevant to your facility type. For a full list of fees and charges that apply to you, please refer to your Fee Schedule.

Things you should know

Terms, conditions and eligibility criteria apply.