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Which fees are being refunded automatically?

All eligible merchant customers will be refunded each month for 3 months, starting in April 2020.

We will provide you with an adjustment note once you have received all merchant terminal fee relief payments. 


For merchant customers on a Pricing Plan:

  • Monthly plan fees.

 

For merchant customers not on a Pricing Plan:

  • Monthly terminal rental fees and minimum merchant service fee.

Who is eligible?

Merchant customers with a total card spend of less than $5 million per annum.

How do I apply?

There is no need to apply, we will refund applicable fees automatically each month for 3 months once they are paid.

If you are a merchant customer with a total card spend over $5 million per annum, please contact your Relationship/Client Manager or our Merchant Helpdesk on 1800 029 749.

Which fees are being waived?

Cancellation fees if your business is closing as a result of COVID-19, please speak to your Relationship/Client Manager or our Merchant Helpdesk on 1800 029 749.

Which fees still apply?

For merchant customers on a Pricing Plan:

  • Establishment fees when you set up a new or additional facility
  • Installation fees when you request an additional terminal
  • Excess transactions will be charged at 1.5%  when your transactions exceed your plan’s included value
  • Stationery fees when you require new terminal paper rolls
  • Chargeback fees when you receive a chargeback or if you receive excessive chargebacks
  • Authorisation fees when the Authorisation service is used
  • Equipment not returned/damaged fees if your terminals are not returned to us or if they are damaged due to negligence or abuse.

 

For merchant customers not on a Pricing Plan:

  • Establishment fees when you set up a new or additional facility
  • Installation fees when you request an additional terminal
  • Participation fees to cover the cost associated with the supply of your merchant facility
  • Transaction fees including Credit/Debit merchant service fees, UnionPay merchant service fees, interchange and on-charged scheme fees (if applicable)
  • Chargeback fees when you receive a chargeback or if you receive excessive chargebacks
  • Stationery fees when you require new terminal paper rolls
  • Authorisation fees when the Authorisation service is used
  • Equipment not returned/damaged fees if your terminals are not returned to us or if they are damaged due to negligence or abuse
  • Temporary EFTPOS facility monthly fee if a merchant facility is required for a set period.

 

Please note: Some of these fees may not apply to you as they are not relevant to your facility type. For a full list of fees and charges that apply to you, please refer to your Fee Schedule.

Things you should know

Terms, conditions and eligibility criteria apply.