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Personal Banking Customers

  • Mortgage repayments paid for one year for customers who have lost their principal place of residence due to the bushfires (up to $1,200 per month)
  • Interest-free home loans for customers to cover the gap between insurance payouts and rebuilding costs, subject to our credit criteria ($250 million allocation)

Business Customers

  • A grant of up to $15,000 to assist small businesses with the cost of refurbishing premises that have been destroyed during the bushfires
  • 2.83% p.a. three-year variable rate, low-interest rebuilding loans for business customers, up to $1 million individual loans ($1 billion allocation)
  • No foreclosures for three years on any farming businesses in the affected areas
  • Fast track credit approvals to provide short-term assistance
  • A Comprehensive checklist has been created to help you navigate the various packages which have been made available at both State and Federal Government levels: Checklist (PDF 261KB)


  • $3 million to provide emergency cash grants to customers in affected towns and regions
  • $500,000 donation to Financial Counselling Australia to support financial counselling services to people in affected towns and regions to help them through the recovery and rebuild
  • Volunteer fire fighters nationally can access the Disaster Relief Package
  • Appointing new role CEO, Bushfire Recovery to lead response. This includes mobile customer support teams deployed to affected towns and regions for localised decision-making
  • This is in addition to the more than $1 million already contributed to community groups such as The Salvation Army Emergency & Disaster Appeal, state-based volunteer services, and state bushfire appeals

Our Employees

  • Uncapped paid leave for Westpac Group employees who are emergency services volunteers in bushfire affected areas (includes Fire, SES, Paramedic and Defence)
  • 3 days paid community volunteering leave for employees wanting to volunteer in bushfire affected areas
  • Up to $5,000 in emergency cash grants for employees in affected areas who need emergency relief

For Government Financial Assistance

You may also be eligible for Commonwealth and/or State Government financial assistance. For more information or to check if you’re eligible, visit one of the following links:


Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager. Mobile Westpac Support teams will also be available in bushfire affected towns and regions.