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Personal Banking Customers

  • Mortgage repayments paid for one year for customers who have lost their principal place of residence due to the bushfires (up to $1,200 per month)
  • Interest-free home loans for customers to cover the gap between insurance payouts and rebuilding costs, subject to our credit criteria ($250 million allocation)
  • Up to $2,000 in emergency cash grants for customers whose properties have been destroyed or damaged by bushfires

Business Customers

  • A grant of up to $15,000 to assist small businesses with the cost of refurbishing premises that have been destroyed during the bushfires
  • 2.83% three-year variable rate, low-interest rebuilding loans for business customers, up to $1 million individual loans ($1 billion allocation)
  • Up to $2,000 in emergency cash grants for customers whose business premises have been destroyed or damaged by the bushfires
  • No foreclosures for three years on any farming businesses in the affected areas
  • Fast track credit approvals to provide short-term assistance

Community

  • $3 million to provide emergency cash grants to customers in affected towns and regions
  • $500,000 donation to Financial Counselling Australia to support financial counselling services to people in affected towns and regions to help them through the recovery and rebuild
  • Volunteer fire fighters nationally can access the Disaster Relief Package
  • Appointing new role CEO, Bushfire Recovery to lead response. This includes mobile customer support teams deployed to affected towns and regions for localised decision-making
  • This is in addition to the more than $1 million already contributed to community groups such as The Salvation Army Emergency & Disaster Appeal, state-based volunteer services, and state bushfire appeals

Our Employees

  • Uncapped paid leave for Westpac Group employees who are emergency services volunteers in bushfire affected areas (includes Fire, SES, Paramedic and Defence)
  • 3 days paid community volunteering leave for employees wanting to volunteer in bushfire affected areas
  • Up to $5,000 in emergency cash grants for employees in affected areas who need emergency relief
Things you should know

Eligibility conditions apply. Westpac customers who wish to utilise these special relief measures or need assistance should contact Westpac Assist on 1800 067 497 or speak with their Relationship Manager. Mobile Westpac Support teams will also be available in bushfire affected towns and regions.