FAQs

PayWear (20)

• What is Westpac PayWear?

  Westpac PayWear is a chip (PayWear Card) linked to your chosen Westpac everyday bank account which can be inserted into a PayWear Accessory such as...

• How does Westpac PayWear work?

  You can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever...

• Is Westpac PayWear safe to use?

  All contactless purchases you make with Westpac PayWear are safe, secure and protected by...

• How do I set up and activate Westpac PayWear?

  Once you have received your PayWear Card, simply activate it and set a PIN online then...

• Can I use Westpac PayWear with my smart watch?

  If you’re wearing a smart watch or other Near Field Communication (NFC) device, position your PayWear Accessory...

• What do I do if I haven’t received my PayWear Card?

  If you haven’t received your PayWear Card and Essentials starter pack, which includes a complimentary black...

• What do I do if my PayWear Card has been misplaced or is lost or stolen?

  If you have temporarily misplaced your PayWear, you can use Westpac Online Banking to lock your PayWear Card temporarily...

• Is there a limit on the value of purchases I can make using my Westpac PayWear?

  There is no maximum transaction amount for contactless purchases made...

• Can I use Westpac PayWear for online purchases?

  No, Westpac PayWear can’t be used online. You can only use...

• Can I use Westpac PayWear to withdraw cash?

  No, unfortunately you will not be able to withdraw cash from the POS (point of sale) at merchants or at ATMs...

• Can I use Westpac PayWear overseas?

  Yes, you can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever you see the contactless symbol.

• Does Westpac PayWear replace my existing Westpac Debit Mastercard®?

  No, Westpac PayWear is linked to your existing Westpac everyday bank account...

• Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®?

  No, your Westpac PayWear Card will have a unique 16 digit card number...

• Does my PayWear Card have an expiry date?

  Yes, your PayWear Card does have an expiry date. This can be found on the PayWear cardholder that your chip...

• Will I see the purchases I make using Westpac PayWear on my statement?

  Yes, all purchases made using Westpac PayWear will be listed on the statement of the bank account linked to your PayWear Card.

• What happens if I close my Westpac everyday bank account?

  Your Westpac PayWear will no longer work once your Westpac everyday bank account is closed.

• Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear?

  No, the terms and conditions that apply to your Westpac Debit Mastercard® and Westpac everyday bank...

• How do I know if my contactless payment using Westpac PayWear has been successful?

  Check the merchant’s terminal for confirmation that your payment has been successful. The merchant will also provide you with a receipt.

• What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty?

  Please call Westpac on 1300 651 089 8am – 8pm Sydney time and advise that your PayWear Card or complimentary black Keeper included...

• What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective?

  If the PayWear Accessories you purchased from Winc have broken or are defective, please contact us on 132 032 (8am – 8pm Sydney time).