FAQs

PayWear (35)

• What is Westpac PayWear?

  Westpac PayWear is a chip (PayWear Card) linked to...

• How does Westpac PayWear work?

  You can use your Westpac PayWear to tap and pay instead of...

• What is the Westpac PayWear Essentials range?

  The Westpac PayWear Essentials range includes a PayWear Keeper...

• What are the product specifications for the Westpac PayWear Essentials range?

  The PayWear Keeper and Band are made from high tear strength silicon. They are resistant to immersion in salt or fresh water and household...

• How much does the Westpac PayWear Essentials range cost?

  Each PayWear Card order comprises an Essentials starter pack which includes a complimentary black PayWear Keeper. A range of additional colours are available to purchase from Winc. Prices start at $4.95 each (including GST and shipping).

• What is the Westpac PayWear Designer range?

  The Westpac PayWear Designer range is collaboration with iconic...

• Is Westpac PayWear safe to use?

  All contactless purchases you make with Westpac PayWear are safe, secure and protected by...

• Is the Westpac PayWear Essentials range waterproof?

  Yes, the PayWear Card and the Keeper and Band are waterproof.

• Who can apply for Westpac PayWear?

  Personal Westpac customers with an everyday bank account...

• How do I get Westpac PayWear if I’m not an existing Westpac customer?

  You will need to open a Westpac Choice account that can be linked to a...

• How do I apply for Westpac PayWear?

  You will need to be registered for Westpac Online or Mobile Banking to apply for Westpac PayWear. Sign in to Westpac Live...

• How do I set up and activate Westpac PayWear?

  Once you have received your PayWear Card, simply activate it and set a PIN online then...

• How do I attach the PayWear Keeper to my watch or fitness band?

  Simply thread the buckle end through the Keeper and put your watch or fitness band...

• Can I use Westpac PayWear with my smart watch?

  If you’re wearing a smart watch or other Near Field Communication (NFC) device...

• How do I put on the PayWear Band?

  Place the PayWear Band on top of your wrist with the logo facing up...

• What do I do if I haven’t received my PayWear Card?

  If you haven’t received your PayWear Card and Essentials starter pack which includes a complimentary black PayWear Keeper within 10 business days of submitting your order in Westpac Live..

• What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc?

  If you haven’t received the additional PayWear Accessories within 10 business days of submitting your order with Winc, please call Winc Customer Service on 13 26 44 (Monday to Friday 8am to 7pm AEST).

• What do I do if I’ve misplaced my Westpac PayWear?

  You can use Westpac Online or Mobile Banking to place your PayWear Card on hold temporarily until you find it...

• What do I do if my Westpac PayWear is lost or stolen?

  Please use Online or Mobile Banking to report your PayWear Card lost or stolen. The PayWear Card will be blocked without impacting the use of your Westpac everyday bank account or other Debit Mastercard(s)®...

• What do I do if my PayWear Card or complimentary black PayWear Keeper included in the Essentials starter pack is faulty?

  Please call Westpac on 1300 651 089 and advise that your Card or complimentary black PayWear Keeper included in the Essentials starter pack is damaged...

• What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective?

  If the PayWear Accessories you purchased from Winc have broken or are defective, please contact Winc Customer Service on 13 26 44 (Monday to Friday 8am to 7pm AEST).

• Can I order multiple Westpac PayWear Cards?

  Yes, you can order as many Westpac PayWear Cards as you want. These will need to be linked to your active...

• Is there a limit on the value of purchases I can make using my Westpac PayWear?

  There is no maximum transaction amount for contactless purchases made...

• Can I use Westpac PayWear for online purchases?

  No, Westpac PayWear can’t be used online. You can only use...

• Can I use Westpac PayWear to withdraw cash?

  No, unfortunately you will not be able to withdraw cash from the POS (point of sale) at merchants or at ATMs...

• Can I use Westpac PayWear overseas?

  Yes, you can use Westpac PayWear to tap and pay instead of using your Debit Mastercard® or phone wherever you see the contactless symbol.

• Does Westpac PayWear replace my existing Westpac Debit Mastercard®?

  No, Westpac PayWear is linked to your existing Westpac everyday bank account...

• Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®?

  No, your Westpac PayWear Card will have a unique 16 digit card number...

• Does my PayWear Card have an expiry date?

  Yes, your PayWear Card does have an expiry date. This can be found on the PayWear cardholder that your chip...

• Will I see the purchases I make using Westpac PayWear on my statement?

  Yes, all purchases made using Westpac PayWear will be listed on the statement of the bank account linked to your PayWear Card.

• What happens if I close my Westpac everyday bank account?

  Your Westpac PayWear will no longer work once your Westpac everyday bank account is closed.

• Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear?

  No, the terms and conditions that apply to your Debit Mastercard® and Westpac everyday bank account including the Westpac Online Banking Terms...

• What is contactless technology?

  Contactless technology offers you a faster way to pay with your...

• How do I know if my contactless payment using Westpac PayWear has been successful?

  Check the merchant’s terminal for confirmation that your payment has been successful. The merchant will also provide you with a receipt.

• Will the contactless terminal activate if I walk past it while wearing my Westpac PayWear?

  The merchant terminal won’t activate your Westpac PayWear just by walking past it. Your Westpac PayWear must be within four centimetres...