FAQs

PayWear (22)

• What is Westpac PayWear?

  Westpac PayWear is a chip (PayWear Card) linked to your chosen Westpac everyday bank account which can be inserted into a PayWear Accessory such as...

• How does Westpac PayWear work?

  You can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever...

• Is Westpac PayWear safe to use?

  All contactless purchases you make with Westpac PayWear are safe, secure and protected by...

• How do I apply for Westpac PayWear?

  You will need to have an existing Westpac everyday bank account that can be linked to a...

• How do I set up and activate Westpac PayWear?

  Once you have received your PayWear Card, simply activate it and set a PIN online then...

• Can I use Westpac PayWear with my smart watch?

  If you’re wearing a smart watch or other Near Field Communication (NFC) device, position your PayWear Accessory...

• What do I do if I haven’t received my PayWear Card?

  If you haven’t received your PayWear Card and Essentials starter pack, which includes a complimentary black...

• What do I do if my PayWear Card has been misplaced or is lost or stolen?

  If you have temporarily misplaced your PayWear, you can use Westpac Online Banking to lock your PayWear Card temporarily...

• What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty?

  Please call Westpac on 1300 651 089 and advise that your PayWear Card or complimentary black Keeper included...

• Can I order multiple Westpac PayWear Cards?

  Yes, you can order as many Westpac PayWear Cards as you want. These will need to be linked to your active...

• Is there a limit on the value of purchases I can make using my Westpac PayWear?

  There is no maximum transaction amount for contactless purchases made...

• Can I use Westpac PayWear for online purchases?

  No, Westpac PayWear can’t be used online. You can only use...

• Can I use Westpac PayWear to withdraw cash?

  No, unfortunately you will not be able to withdraw cash from the POS (point of sale) at merchants or at ATMs...

• Can I use Westpac PayWear overseas?

  Yes, you can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever you see the contactless symbol.

• Does Westpac PayWear replace my existing Westpac Debit Mastercard®?

  No, Westpac PayWear is linked to your existing Westpac everyday bank account...

• Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®?

  No, your Westpac PayWear Card will have a unique 16 digit card number...

• Does my PayWear Card have an expiry date?

  Yes, your PayWear Card does have an expiry date. This can be found on the PayWear cardholder that your chip...

• Will I see the purchases I make using Westpac PayWear on my statement?

  Yes, all purchases made using Westpac PayWear will be listed on the statement of the bank account linked to your PayWear Card.

• What happens if I close my Westpac everyday bank account?

  Your Westpac PayWear will no longer work once your Westpac everyday bank account is closed.

• Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear?

  No, the terms and conditions that apply to your Westpac Debit Mastercard® and Westpac everyday bank...

• How do I know if my contactless payment using Westpac PayWear has been successful?

  Check the merchant’s terminal for confirmation that your payment has been successful. The merchant will also provide you with a receipt.

• What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective?

  If the PayWear Accessories you purchased from Winc have broken or are defective, please contact us on 132 032 (8am to 8pm AEST).