FAQs
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PayWear (20)
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What is Westpac PayWear?
Westpac PayWear is a chip (PayWear Card) linked to your chosen Westpac everyday bank account which can be inserted into a PayWear Accessory such as...
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How does Westpac PayWear work?
You can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever...
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Is Westpac PayWear safe to use?
All contactless purchases you make with Westpac PayWear are safe, secure and protected by...
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How do I set up and activate Westpac PayWear?
Once you have received your PayWear Card, simply activate it and set a PIN online then...
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Can I use Westpac PayWear with my smart watch?
If you’re wearing a smart watch or other Near Field Communication (NFC) device, position your PayWear Accessory...
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What do I do if I haven’t received my PayWear Card?
If you haven’t received your PayWear Card and Essentials starter pack, which includes a complimentary black...
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What do I do if my PayWear Card has been misplaced or is lost or stolen?
If you have temporarily misplaced your PayWear, you can use Westpac Online Banking to lock your PayWear Card temporarily...
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Is there a limit on the value of purchases I can make using my Westpac PayWear?
There is no maximum transaction amount for contactless purchases made...
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Can I use Westpac PayWear for online purchases?
No, Westpac PayWear can’t be used online. You can only use...
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Can I use Westpac PayWear to withdraw cash?
No, unfortunately you will not be able to withdraw cash from the POS (point of sale) at merchants or at ATMs...
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Can I use Westpac PayWear overseas?
Yes, you can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever you see the contactless symbol.
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Does Westpac PayWear replace my existing Westpac Debit Mastercard®?
No, Westpac PayWear is linked to your existing Westpac everyday bank account...
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Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®?
No, your Westpac PayWear Card will have a unique 16 digit card number...
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Does my PayWear Card have an expiry date?
Yes, your PayWear Card does have an expiry date. This can be found on the PayWear cardholder that your chip...
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Will I see the purchases I make using Westpac PayWear on my statement?
Yes, all purchases made using Westpac PayWear will be listed on the statement of the bank account linked to your PayWear Card.
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What happens if I close my Westpac everyday bank account?
Your Westpac PayWear will no longer work once your Westpac everyday bank account is closed.
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Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear?
No, the terms and conditions that apply to your Westpac Debit Mastercard® and Westpac everyday bank...
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How do I know if my contactless payment using Westpac PayWear has been successful?
Check the merchant’s terminal for confirmation that your payment has been successful. The merchant will also provide you with a receipt.
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What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty?
Please call Westpac on 1300 651 089 8am – 8pm Sydney time and advise that your PayWear Card or complimentary black Keeper included...
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What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective?
If the PayWear Accessories you purchased from Winc have broken or are defective, please contact us on 132 032 (8am – 8pm Sydney time).