FAQs

PayWear (39)

• What is Westpac PayWear?

  Westpac PayWear is a chip (PayWear Card) linked to your chosen Westpac everyday bank account which can be inserted into a PayWear Accessory such as...

• How does Westpac PayWear work?

  You can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever...

• What is the Westpac PayWear Essentials Range and how much does it cost?

  The Westpac PayWear Essentials Range includes a Keeper to wear with your existing watch or fitness band...

• What are the product specifications for the Westpac PayWear Essentials range?

  The Keeper and Band from the Westpac PayWear Essentials Range are made from high tear strength silicone...

• What is the Centsitive Objects by Hayden Cox range and how much does it cost?

  Centsitive Objects by Hayden Cox is a designer range of PayWear Accessories exclusively designed and manufactured...

• Who is Hayden Cox?

  Hayden Cox is a designer from Sydney, Australia. He is the founder of Haydenshapes Surfboards and the inventor of...

• Is Westpac PayWear safe to use?

  All contactless purchases you make with Westpac PayWear are safe, secure and protected by...

• How do I apply for Westpac PayWear?

  You will need to have an existing Westpac everyday bank account that can be linked to a...

• How do I set up and activate Westpac PayWear?

  Once you have received your PayWear Card, simply activate it and set a PIN online then...

• How do I attach the Westpac PayWear Essentials Range Keeper to my watch or fitness band?

  Simply thread the buckle end through the Keeper and put your watch or fitness band on as normal...

• Can I use Westpac PayWear with my smart watch?

  If you’re wearing a smart watch or other Near Field Communication (NFC) device, position your PayWear Accessory...

• How do I put on the Westpac PayWear Essentials Range Band?

  Place the Band on top of your wrist with the logo facing up...

• What is the Centsitive Objects Band + Chain?

  The Centsitive Objects Band + Chain is a stylish multifunctional payment accessory designed to securely...

• How do I wear and care for the Centsitive Objects Band + Chain?

  Start by inserting your PayWear Card into the pocket located in the centre of the fabric band...

• What is the Centsitive Objects Incognito Pin?

  The Centsitive Objects Incognito Pin is a versatile brooch-like payment accessory designed to house a...

• How do I wear and care for the Centsitive Objects Incognito Pin?

  Select the accessory or item of clothing you wish to attach your Incognito Pin to. Ensure the fabric...

• What is the Centsitive Objects Nostalgia Pin?

  The Centsitive Objects Nostalgia Pin is a unique payment accessory influenced by the punk rock emergence in the late...

• How do I wear and care for the Centsitive Objects Nostalgia Pin?

  Select the accessory or item of clothing you wish to attach your Nostalgia Pin to. Ensure the fabric...

• What are the Centsitive Objects Slimline Keeper and Centsitive Patch?

  The Centsitive Objects Slimline Keeper and Centsitive Patch are unique payment accessories designed to house a PayWear Card...

• How do I wear and care for the Centsitive Objects Slimline Keeper?

  Insert your PayWear Card into the entry of the Slimline Keeper...

• How do I wear and care for the Centsitive Patch?

  Select the accessory or item of clothing you wish to attach your Centsitive Patch to. Ensure the...

• What do I do if I haven’t received my PayWear Card?

  If you haven’t received your PayWear Card and Essentials starter pack, which includes a complimentary black...

• What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc?

  If you haven’t received the additional PayWear Accessories within 10 business days of submitting your order with Winc, please call Winc Customer Service on 13 26 44 (Monday to Friday 8am to 7pm AEST).

• What do I do if my PayWear Card has been misplaced or is lost or stolen?

  If you have temporarily misplaced your PayWear, you can use Westpac Online Banking to lock your PayWear Card temporarily...

• What do I do if my PayWear Card or complimentary black Keeper included in the Essentials starter pack is faulty?

  Please call Westpac on 1300 651 089 and advise that your PayWear Card or complimentary black Keeper included...

• What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective?

  If the PayWear Accessories you purchased from Winc have broken or are defective, please contact Winc Customer Service on 13 26 44 (Monday to Friday 8am to 7pm AEST).

• Can I order multiple Westpac PayWear Cards?

  Yes, you can order as many Westpac PayWear Cards as you want. These will need to be linked to your active...

• Is there a limit on the value of purchases I can make using my Westpac PayWear?

  There is no maximum transaction amount for contactless purchases made...

• Can I use Westpac PayWear for online purchases?

  No, Westpac PayWear can’t be used online. You can only use...

• Can I use Westpac PayWear to withdraw cash?

  No, unfortunately you will not be able to withdraw cash from the POS (point of sale) at merchants or at ATMs...

• Can I use Westpac PayWear overseas?

  Yes, you can use Westpac PayWear to tap and pay instead of using your Westpac Debit Mastercard® or phone wherever you see the contactless symbol.

• Does Westpac PayWear replace my existing Westpac Debit Mastercard®?

  No, Westpac PayWear is linked to your existing Westpac everyday bank account...

• Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®?

  No, your Westpac PayWear Card will have a unique 16 digit card number...

• Does my PayWear Card have an expiry date?

  Yes, your PayWear Card does have an expiry date. This can be found on the PayWear cardholder that your chip...

• Will I see the purchases I make using Westpac PayWear on my statement?

  Yes, all purchases made using Westpac PayWear will be listed on the statement of the bank account linked to your PayWear Card.

• What happens if I close my Westpac everyday bank account?

  Your Westpac PayWear will no longer work once your Westpac everyday bank account is closed.

• Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear?

  No, the terms and conditions that apply to your Westpac Debit Mastercard® and Westpac everyday bank...

• How do I know if my contactless payment using Westpac PayWear has been successful?

  Check the merchant’s terminal for confirmation that your payment has been successful. The merchant will also provide you with a receipt.

• How do I wear and care for the complimentary Centsitive Objects limited edition event band?

  Gently remove your PayWear Card from the strap before washing or cleaning the accessory...