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What do I do if my Westpac PayWear is lost or stolen?

Please use Online or Mobile Banking to report your PayWear Card lost or stolen. The PayWear Card will be blocked without impacting the use of your Westpac everyday bank account or other Debit Mastercard(s)®. You will receive a replacement PayWear Card with a new number, however, your PIN will remain the same. You will also receive a replacement Essentials starter pack which includes a complimentary black PayWear Keeper.

If you lost the additional PayWear Accessories you purchased from Winc, you will need to purchase a replacement.


Find out more about PayWear


Mastercard® and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated.