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With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me?

Westpac introduced the online keypad to help protect the way your password was entered to our website in defence against keylogger software. However as online threats evolve, so does our ability to detect scams and fraudulent activity to protect our customers against these crimes. Westpac Online Banking provides a comprehensive, risk-based authentication and fraud detection platform that uses real time identity metrics to provide our customers with the highest levels of security to minimise the risk of fraud without interfering with your day to day banking.

This means that all you’re banking activity, whether you are signing in or making payments is being monitored by our teams, round the clock. All of this is all backed by our security guarantee which is if in the very unlikely event your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Online Banking Terms and Conditions (PDF 236KB).




Things you should know

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 236KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.