Google Assistant (13)
What is the Westpac Action for the Google Assistant?
Westpac has one Action available for the Google Assistant, which allows you to check your account balances..
Who can use the Westpac Action for the Google Assistant and what accounts are eligible?
The Westpac Action is available to Westpac Australia customers who hold an eligible account and who have registered for Westpac Live Online Banking..
On what devices is the Westpac Action for the Google Assistant available?
The Westpac Action is available on all devices that support the Google Assistant..
How do I use the Westpac Action for the Google Assistant?
Once you set up your Westpac Action, any Google Assistant-enabled device associated with your Google account will have access to the Westpac Action..
I'm having trouble linking the Westpac Action. What should I do?
Before you can set up the Westpac Action, you will first need to be registered for Westpac Live Online Banking...
Once I’ve linked the Westpac Action, how do I use it?
To start using the Westpac Action, say “Ok Google, talk to Westpac”. Once you open the Westpac Action..
What is my 4-digit passcode and how can I add or change it?
Your 4-digit passcode is the passcode that you created when setting up your Westpac Action..
Can I use the Westpac Action for transfers and payments?
Currently, you cannot transfer funds or make a payment via the Westpac Action..
How do I disable or unlink a Westpac account from the Westpac Action?
To unlink an account, you will first need to unlink the Westpac Action by taking the following steps..
I have additional questions about my eligible account. Can I use the Westpac Action for general customer service support?
The Westpac Action is not able to assist you with customer service requests. For help, you can call..
Can someone else use the Google Assistant to access my Westpac accounts?
When you set up the Westpac Action, you will be prompted to set up a 4-digit passcode which you will need to provide before Google Assistant responds to questions..
What measures can I take to protect my information?
For an added layer of security, set up a unique 4-digit passcode to access the Westpac Action..
What should I do if I think my account has been compromised?
If you believe someone has gained unauthorised access to your Google account or a personal device connected to the Google Assistant..
Things you should know
Android is a trademark of Google Inc. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's . Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.