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What should I do if I think my account has been compromised?

If you believe someone has gained unauthorised access to your Google account or a personal device connected to the Google Assistant, or if your Google or Westpac customer IDs or access codes are lost, stolen or compromised in any way, then you should immediately:

  1. change your compromised credentials; and
  2. notify Westpac by calling us on  1300 651 089.
Things you should know

Android, Google Pay and Google Play are trademarks of Google LLC.

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 305KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.