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Can someone else use the Google Assistant to access my Westpac accounts?

Security for balances and recent transactions

When you set up the Westpac Banking Action for Google Assistant, you will be prompted to set up an optional 4-digit passcode which you will need to provide before Google Assistant responds to questions about your Westpac account balances and recent transactions.

If this security measure is bypassed (e.g. you disable passcode at set up), or if someone else knows your passcode (e.g. by overhearing you say the passcode), it is possible that someone else could access information about your linked Westpac accounts through Google in the same way that you could. You are responsible for how the Google Assistant is used, and all communication with the Westpac Banking Action for Google Assistant.

Security for payments

To make Westpac banking payments using Google Assistant (available on AndroidTM only) you will need to sign in to the Westpac app using your existing sign in method. Westpac ensures new payees cannot be paid using Google Assistant and the transaction amount will not be able to exceed your daily transaction limit. Westpac also monitors all payments for any suspicious activity, including ones initiated via Westpac Banking Action for Google Assistant.

Things you should know

Android is a trademark of Google Inc. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.

Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 341KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.