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Can someone else use the Google Assistant to access my Westpac accounts?

When you set up the Westpac Action, you will be prompted to set up a 4-digit passcode which you will need to provide before Google Assistant responds to questions about your Westpac accounts.


If this security measure is bypassed (e.g. you disable passcode at set up), or if someone else knows your passcode (e.g. by overhearing you say the passcode to the Google Assistant), it is possible that someone else could access information about your linked Westpac accounts through Google in the same way that you could. You are responsible for how the Google Assistant is used, and all communication with the Westpac Action via the Google Assistant.


While we don’t share your Westpac customer ID and password with Google (or anyone else), Google collects, stores and processes certain information in connection with your use of the Westpac Action. For example, Google records your voice and saves the transcripts of your interactions with the Westpac Action. Westpac has no control over your information shared via the Westpac Action.


For your privacy and security, please don't share any personal information while using the Westpac Action.


Please read Google Privacy Policy to find out more about the type of information Google collects and how it handles your information.

Things you should know

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Westpac's security guarantee
To enjoy the benefit of our security guarantee, you need to comply with Westpac's Online Banking Terms and Conditions (PDF 296KB). Read the detail about your access codes, passwords and SecurID tokens. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.