FAQs
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Fitbit Pay (34)
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Why can’t I add Google Pay to my new Fitbit watch?
Westpac does not currently support Google Pay on Fitbit devices.
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What is Fitbit Pay and how does it work?
Fitbit Pay is a secure and easy-to-use mobile payment service that allows you to make payments with your eligible Fitbit smart watch...
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Where can I find out more information about Fitbit Pay?
Further information on Fitbit Pay can be found at the following pages...
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What is a Device Account Number and how is it different from my Card Account Number?
When you add cards to Fitbit Pay, a Device Account Number is created in place of your card number. This number is used when you make a payment with Fitbit Pay...
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What do I require to successfully add a Card to Fitbit Pay?
To successfully add a Card to Fitbit Pay you’ll need to make sure you have a compatible phone, an eligible Westpac Mastercard®...
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What is the Fitbit Wallet?
The Wallet section of the Fitbit app is where you add and remove payment cards for Fitbit Pay, edit a payment method, and review recent purchases...
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Can I add multiple cards to my Fitbit?
Yes, you can add up to six cards to your Fitbit. However, the cards must be added one at a time and you must select the default card...
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What terms apply to using Fitbit Pay?
The Westpac Issuer Fitbit Pay terms are available here...
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How do I make a payment with my Fitbit smart watch?
Once you have added a card to your Fitbit, hold the smart watch near the contactless terminal to pay. You do not need to tap or navigate...
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Can I use Fitbit Pay if I am overseas in the same way as I would in Australia?
Yes you are able to use Fitbit Pay overseas where ever there are contactless terminals as long as the Fitbit Pay has been set up in Australia.
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Do I need an internet connection to make Fitbit Pay payments?
No an internet connection is not required for Fitbit Pay payments. The Fitbit smart watch uses Near Field Communications (NFC) to communicate with the contactless terminal.
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Can I use gift cards with Fitbit pay?
Currently, gift cards don’t work on Fitbit pay.
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Can I view transactions in Fitbit Pay?
Yes, you can view the last three authorised transactions in the Fitbit Pay wallet on your mobile device. To view further transactions, you need to...
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Do I need to have my phone nearby to use Fitbit Pay?
No, you don’t need to have your phone nearby to use Fitbit Pay. Once the smart watch is setup, payments can be made directly from the smart watch...
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What do I do if I sell my smart watch or get a new device?
You should perform a factory reset on your Fitbit smart watch. This will erase the app and personal data and delete the cards from the smart watch...
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Do I need a PIN to use Fitbit Pay?
Yes, your Fitbit 4-digit PIN code must be entered at least once a day and each time you put the watch on your wrist.
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Are the Fitbit Pay transaction limits and PIN the same as my physical Card?
Yes, the transaction limits that apply to Fitbit Pay are the same as your physical card. If a PIN is required to authorise a payment (or refund)...
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Can I add my card to multiple Fitbit devices?
Yes, you can add eligible Westpac Mastercard and Visa cards to multiple eligible devices. However, only one Fitbit smart watch can be associated to a Fitbit account.
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Do I still get reward points when they use Fitbit Pay?
Yes any reward points applicable to your physical card still apply.
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How do I install Fitbit Pay?
Fitbit Pay is included as part of the Wallet section in the standard Fitbit app. To use Fitbit Pay, you should do the following...
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How do I remove a card from their Fitbit Pay?
Go to the Fitbit app on your mobile and from the dashboard tap on the Account icon, tap on the Fitbit watch device image...
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I've received a message to call Westpac on the ‘Verification Needed’ screen, why?
If you have not set up SMS verification for online banking or the SMS verification is temporarily blocked you will be asked to contact the Contact Centre when you add your card to Fitbit Pay...
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What cards are eligible for Fitbit Pay?
All Westpac personal Mastercard® and Visa debit and credit cards can be used to make mobile payments. The following Mastercard products are eligible for Fitbit Pay...
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What happens if my Fitbit smart watch is lost or stolen?
If your Fitbit smart watch is lost or stolen, you can remove or suspend your card from Fitbit Pay in two ways...
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How do I add my cards to Fitbit Pay?
To add your card to your Fitbit Pay Wallet, open the Fitbit app, tap on the Account icon and the Wallet tile...
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How do I rename my account with a nickname of my choice?
You can easily change your account names to nicknames once logged into Online or Mobile Banking...
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How secure is a Fitbit Pay transaction?
Your transactions and card information are secure. Fitbit Pay may store some of your payment information such as the last four digits of your card number...
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If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards?
No, your physical card will not be affected if you delete your cards from Fitbit Pay or perform a factory reset on your Fitbit device.
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I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay?
You do not need to re-enrol when your physical card has expired as the new expiry date is automatically updated...
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Which phones and devices can I use Fitbit Pay with?
Fitbit Pay is available on specific Fitbit devices, paired with Apple iOS and Android phones...
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My physical card has expired. Do I need to re-enrol it?
No, you do not need to re-enrol when your physical card has expired as the new expiry date is automatically notified to Mastercard...
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How will my personal information be shared with Fitbit?
As per the Westpac Group Fitbit Pay Terms and Conditions, certain information including your personal information will be shared with Fitbit and its service providers to...
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I can see my card in my Fitbit but the transaction is declining. Why?
If your Fitbit Pay transaction is declined, check if the message "Verification needed" appears on the card in thew Fitbit Pay wallet section of the app...
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Can I use Fitbit Pay if I've lost my card?
Yes, you can continue to use Fitbit Pay as long as the physical card has not been reported lost or stolen...
Things you should know
*From 15 November 2022 new Fitbit smart watches will only offer Google Pay. Westpac does not currently support Google Pay on Fitbit devices.