External Accounts Service (10)
What is the External Accounts Service?
The Westpac External Accounts Service aggregates account balances held outside of Westpac...
When will the External Accounts Service be removed?
The Westpac External Accounts Service will be removed on 24 February 2018...
Why have I been contacted about this change?
Our records show that you have previously used this service so we are writing to notify you of these changes.
Why is the External Accounts Service being removed?
Unfortunately it is not viable for us to continue to maintain the service.
What do I need to do?
You do not need to do anything. Westpac will remove the External Accounts Service...
How can I view my external account information?
Contact your various service providers directly to access non-Westpac accounts.
Will my password information for non-Westpac accounts remain secure?
Your personal data will continue to remain safe and secure...
Will I still be able to view my BT accounts within Westpac Online Banking?
The following BT accounts will no longer be viewable within Westpac Live via the ‘External Accounts Service’...
Will I still be able to give and receive access to other Westpac customers’ accounts?
The removal of the External Accounts Service only affects non-Westpac accounts....
What is the Digital Safe? Do I need to remove it?
When the External Accounts Service was added, your sign-in information for various accounts was encrypted and...