FAQs

How do I change my arrival date?

We are happy to update your arrival date for you in our system. To protect the security of your account, we are only able to discuss your enquiry over the phone. You can contact us on these toll free numbers listed below.

Call Centre is open 11am till 7pm AEST, Monday-Friday.

New Zealand: 0800 398 833
UK: 0800 0966 642
China Unicom: 10 800 610 0889
China Telecom: 10 800 261 1368
Hong Kong: 800 963 328
India: 0008 006 10 1118
Singapore: 800 6167 062
Malaysia: 1800 816 435
Other locations (these calls may incur a fee): +61 2 9155 7700