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Changes to the identification process for new users – 28 January 2020

At Westpac, we’re continually improving how we service our customers. We’re making changes to how Corporate Online users and Corporate Card holders are identified. 

The following changes come into effect from 28 January 2020.

1. Corporate Online user requests

Corporate Online user establishment application forms have been updated to require additional information for the new user including, their job title and other known name(s). 


An administrator within Corporate Online can continue to act as a verifying officer (if applicable) and perform the identification process for new user access to Corporate Online.  

If a new user is created online by a verifying officer, a Corporate Online User Establishment form must now be signed by the new user and emailed to Westpac for processing.  Instructions are provided on screen, and on the new form. 

User access to Corporate Online will then be enabled after Westpac has received and processed the signed user establishment form. 

2. Corporate Card applications

All Corporate Card application forms must be signed and sent to Westpac via the email address on the form. The updated Corporate Card application form is now available from your Westpac representative. 

To ensure new Corporate Card applications are processed in a timely manner please obtain a copy of the updated form and be aware of the new form requirements.

Need help?

Please refer to the User Guide and Online Help available within the Administration application of Corporate Online.

For assistance over the phone please refer to the Corporate Help Desk contact details and hours of availability for further details.