Corporate Online Terms and Conditions update – March 2026
Effective 30 March 2026, Westpac is making changes to the Corporate Online Terms and Conditions, as summarised in the following table:
| Clause | Effect of change |
|---|---|
| General | We have tried to make the Corporate Online terms and conditions easier for you to read, by giving the document better spacing and a nicer layout. Apart from the changes described below, we have amended some other clauses (not specifically listed below) to make these other terms easier to read and/or more accurate. |
| 2.5 Application of User Guides | We have clarified that User Guides form part of the agreement. |
| 4. Third party access | We have replaced this clause with terms about how you can request access to an Account or Service of a Third Party via a Third-Party Authority. |
| 8.2 Confirmation of Payee | New clause added for providing access to the Verify with Confirmation of Payee (CoP) feature. |
| 10. Online FX (throughout) | Requirement to review a Deal Confirmation added to clause 10.3. Requirement to provide a User Confirmation updated in clause 10.4. Standard and Non-Standard Settlement instructions are now combined in clause 10.9. Clarified the cutoff time for new Settlement instructions in clause 10.9B. Clarification relating to where Transactions are received after cut-off time in clause 10.9C. |
| 15.1 Table | Clarifications relating to definition of Agreement, and Westpac acting reasonably. |
| 15.7 If you have a problem or dispute | Fax number removed and Mailing address updated. |
| 15.17B Liability and indemnity | We have corrected a typographical error in clause 15.17B and added ‘and/or’ after 15.17B(a)(i) and 15.17B(a)(ii). |
| 15.18 Termination | We have deleted clause 15.18(e) relating to Westpac terminating the agreement after a period of inactivity more than 13 months. In place of the deleted 15.18(e), a new clause 15.18(A) allows Westpac to terminate the agreement if a COL customer does not use COL for more than 13 months. There are other very minor changes to clause 15.18 to make the capitals of the first word of 15.18(a)-(d) lower case. |
| 16 Definitions | Added, deleted or updated definitions for Access Code, Administrator, Agreement, Authorised Representative, Dealing Relationship (deleted), Debit Settlement Instructions, FX Contract, FX Forward Transaction, FX Swap, International Payment, Non-Standard Settlement Instructions, Offer to Transact, Security Code, Service, Settlement Instruction, Standard Settlement Instructions, Third-Party, Third-Party Authority, Token (eToken), Trade Date, Transaction, User Confirmation. The change to the definitions of Security Code and Token is due to the introduction of the eToken security. We have made several minor changes to the word ‘Loss’ or ‘loss’ in certain clauses, to better reflect the existing definition of the term Loss: namely, clause 11.3, 13.4, 14.8 and 15.17. |
Please contact your Westpac representative if you require further details.
Corporate Online Terms and Conditions
Corporate Online Terms and Conditions (PDF 419KB) effective from Monday, 30 March 2026