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If you’re signed into WinTrade, navigate to the User Guide link at the bottom of the left hand menu to access the User Reference Guide and interactive demonstrations. If you still need more help, please contact your international service representative.

Support Desk Contacts

Password Help

If you have the same customer number for both Westpac Live (Online Banking) and WinTrade:  contact the Westpac Live Helpdesk on 1300 655 505.
 

If you have a different customer number for Westpac Live (Online Banking) and WinTrade, OR  if you only use WinTrade:  contact the Corporate Online Helpdesk on 1300 134 291 (Option 3) or (+61 2) 9374 7236.

WinTrade Help

For all other enquiries please call the WinTrade Support Desk (8.00am-5.00pm AEST): 1300 139 152 (Option 4) or (+61 2) 8253 4197. You can also email the WinTrade Support Desk: Wintrade@westpac.com.au

Things you should know

Credit facilities are subject to application and the Bank's normal lending assessment criteria.  Fees and charges may apply to the products and services listed.  Full details on the Terms and Conditions for all the products and services which do not have a Product Disclosure Statement are available on application.