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If you’re signed into WinTrade, navigate to the User Guide link at the bottom of the left hand menu to access the User Reference Guide and interactive demonstrations. If you still need more help, please contact your Trade Service representative.

Support Desk Contacts

Who can I contact if I cannot sign in or need my password reset?

  • If you have the same customer number for both Westpac Live (Online Banking) and WinTrade you can reset your password on the Westpac Live sign-in screen by clicking ‘Forgot customer ID or password?’ If you require assistance, contact the Westpac Live Helpdesk on 1300 655 505 8am – 8pm Sydney Time, 7 days.

  • If you have a different customer number for Westpac Live (Online Banking) and WinTrade, OR  if you only use WinTrade,  please contact your WinTrade Company Administrator(s) who can reset your password.  If your Company Administrator is unable to reset your password, contact the Corporate Online Support Team on 1300 134 291 (Option 3) or (+61 2) 9155 7737, or your Trade Service representative (8am to 5pm AEST) for further assistance.

WinTrade Help

For assistance with WinTrade product transactions or other technical issues, contact your Trade Service representative (8am-5pm AEST).

Things you should know

Credit facilities are subject to application and the Bank's normal lending assessment criteria.  Fees and charges may apply to the products and services listed.  Full details on the Terms and Conditions for all the products and services which do not have a Product Disclosure Statement are available on application.