Help

After you have signed in to WinTrade, navigate to the User Guide link at the bottom of the left hand menu to access the user guides and interactive demonstrations. If you still need more help, please contact your Trade Service representative.

Support Desk Contacts

Who can I contact if I cannot sign in or need my password reset?

• If you have the same Customer ID for both Westpac Online Banking and WinTrade you can reset your password on the Westpac Online Banking sign-in screen by clicking ‘Forgot customer ID or password?’ If you require assistance, contact the Westpac Online Banking Helpdesk on 1300 655 505 8am – 8pm Sydney Time, 7 days.
  
  
• If you have a different Customer ID for Westpac Online Banking and WinTrade, or if you only use WinTrade, please contact your WinTrade Company Administrator(s) who can reset your password. If your Company Administrator is unable to reset your password, contact the Corporate Online Support Team on 1300 134 291 (Option 3) or (+61 2) 9155 7737, or your Trade Service representative (8am to 5pm AEST) for further assistance.

What is the WinTrade password format?

If you have the same Customer ID for both Westpac Online Banking and WinTrade, ensure your new password is 6 characters including at least 1 number and 1 letter. 

If you have a different Customer ID for Westpac Online Banking and WinTrade, or if you only use WinTrade, ensure your new WinTrade password meets these requirements:

• Minimum 8-30 characters, and
• Must contain 1 letter, 1 number and a special character/symbol.

What is allowed?

• A-Z (both upper and lower case).
• Numerical values 0-9.
• Special characters/symbols ~@#$^*()+\<>"';`&%!/=[]{}|,.?:-

What is not allowed?

• Password cannot contain spaces.
• Password cannot be the same as any of your previous 3 passwords used for WinTrade.
• No more than 2 repeating characters in a row. 

WinTrade Help

For assistance with WinTrade product transactions or other technical issues, contact your Trade Service representative (8am-5pm AEST).