Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Continuity planning for your business

We appreciate your business may be disrupted by the COVID-19 situation and your customers and employees potentially impacted. We have put together steps and resources that may help you to act at a time when you may have to make significant decisions.

Frequently asked questions

The situation surrounding COVID-19 (coronavirus) is uncertain and changes frequently. Keeping up to date with government responses and knowing what you can do to look after yourself and family, your people and your business is a priority.


Here are some tips that may help:


Tips for your business:

  • Think about where your business risks might come from – trade and cash flow disruption through supply chain challenges, sick staff, general downturn, for instance. The COVID-19 support measures for business detailed above could help with financial issues.
  • Consider seeking independent professional advice about for example; your cashflow, your leave entitlement exposure, and investment plans.

Existing customers who are eligible for the JobKeeper program and require cashflow to pay their employees now before receiving payment from the ATO in May, may choose to consider if any of our existing COVID-19 support offers will meet their needs.

If you can’t get to your bank, or your Westpac branch closes temporarily due to COVID-19, you can use online banking as an alternative for a range of banking services which could help keep your business running. Opening bank accounts, applying for loans, making and receiving payments, transferring funds between accounts and sending invoices with Biz invoice can now all be done online – subject to the relevant eligibility criteria for each of these features.3


If you are a sole trader or in a partnership and you have a Westpac bank account, you can register for online banking online. Companies have to complete and email an application form or visit a branch if you can.

Getting started is easy, starting with our registration page. With a few simple steps you can manage your business banking on desktop, mobile or tablet – and we have how to guides, FAQs, videos and other support to help you if you need it.

You can reset your password from the online banking sign-in screen. Simply select ‘Forgot customer ID or password?’ and follow the prompts.

Call Customer Care team on 132 032 for personal banking or 132 142 for business banking.

Things you should know

3. Please read the Online Banking Terms and Conditions, or Phone Banking Terms and Conditions, at before making a decision and consider whether either of these products are right for you.