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Biz Invoice FAQs

Get the answers to the most frequently asked questions about our online invoicing tool.

Not accepting new applications or changes to existing settings

We are currently not accepting applications for new Biz Invoice1 customers. This service is only available if you are currently using Biz Invoice. Existing Biz Invoice customers will not be able to edit their settings at this time. 

We're not currently accepting new requests to activate BPAY2 as a payment method. If you have a BPAY biller linked to Biz Invoice, you will not be able to edit your BPAY settings.

General questions

We are currently not accepting applications for new Biz Invoice1 customers. This service is only available if you are currently using Biz Invoice. 

Foreign currency account questions

Yes. You’ll need an eligible Westpac Australian dollar transaction account (Business One Low or Business One High) linked to your foreign currency account, so that you can make outward telegraphic transfers in Online Banking. Standard fees and charges may apply.

The AUD transaction account must be set up first, before applying for your foreign currency account. 

Managing your invoice template

We're not currently accepting new requests to activate BPAY2 as a payment method. If you have a BPAY biller linked to Biz Invoice, you will not be able to edit your BPAY settings.​

Sending, resending and reminding

When logged into Biz Invoice from Online Banking or the Westpac App, select the invoice you would like to send a reminder for. Under the More Actions menu, select Send reminder.

Better still, you can set up Biz Invoice to automatically send reminders when invoices are overdue.

When creating each Biz Invoice, toggle Yes for Auto send payment reminders and reminders will be sent every 3, 7 and 14 days after the due date, until the invoice is paid.

For more help, refer to our ‘Resend, remind and cancel’ video.

Short 'How to' videos


 

Things you should know
1. Only existing Biz Invoice users are eligible to use Biz Invoice. In addition, these customers must continue to be registered for Online Banking and hold a Westpac Business One Low Plan or Business One High Plan or Foreign Currency Account (excluding the Chinese Yuan RMB foreign currency account). Terms and conditions, fees and charges apply in relation to the above accounts. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement for  Westpac's Online Banking facility,  Business transaction accounts and  Foreign currency account (PDF 291KB), before deciding. 

2. Each BPAY transaction will incur a transaction fee. Read the disclosure documents for your selected product or service, including the  Biz Invoice BPAY Sub-Biller Agreement Terms and Conditions (PDF 248KB) and  Direct Debit Request including the Direct Debit Request Service Agreement (PDF 36KB), before deciding. Terms, conditions, fees, charges and eligibility apply. Full details are available on application and subject to approval.

BPAY® is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.​