Access and Inclusion Plans
Archived Access and Inclusion Plans
2021-2024 Plan
Access and Inclusion Plan (DOC 303KB)
Access and Inclusion Plan (PDF 4MB)
2017-2020 Plan
Accessibility Action Plan 2017-2020 (RTF)
Accessibility Action Plan 2017-2020 (PDF 4MB)
2013 Plan
Accessibility Action Plan 2013 (RTF)
Accessibility Action Plan 2013 (PDF 3MB)
2011 Plan
Accessibility Action Plan 2011 - HTML format for users with screen readers
Accessibility Action Plan 2011 (PDF 673KB)
2009 Plan
2009 Accessibility Action Plan (PDF 191KB)
2009 Accessibility Action Plan (DOC 431KB)
2006 Plan
Listen to our Accessibility Action Plan (audio)
2021-2024 Plan
- Chapter 1 – Helping Australian succeed cover page and message from our CEO (MP3 1.7MB)
- Chapter 2 – our vision for Access and Inclusion (MP3 1.1MB)
- Chapter 3 – celebrating 20 years of Accessibility Action Plans (MP3 2.8MB)
- Chapter 4 – Accessibility Achievements 2017-2020 (MP3 3MB)
- Chapter 5 – An Australia first for dementia support (MP3 963KB)
- Chapter 6 – 2021-2024 Access and Inclusion Strategy (MP3 1.3MB)
- Chapter 7 – Drawing on Universal and Global Principles (MP3 1.1MB)
- Chapter 8 – Our Strategic Priorities (MP3 1.2MB)
- Chapter 9 – 2021-2024 Priorities: category one - Commitment (MP3 1.3MB)
- Chapter 10 – 2021-2024 Priorities: category two - premise (MP3 1.5MB)
- Chapter 11 – 2021-2024 Priorities: category three – workplace adjustments (MP3 1.6MB)
- Chapter 12 – 2021-2024 Priorities: category four – Communication and Marketing (MP3 1.2MB)
- Chapter 13 – 2021-2024 Priorities: category five – Products and Services (MP3 1.5MB)
- Chapter 14 – 2021-2024 Priorities: category six – Information Communication Technology (MP3 3.7MB)
- Chapter 15 – 2021-2024 Priorities: category seven – Recruitment and Selection (MP3 961KB)
- Chapter 16 – 2021-2024 Priorities: category eight – Career development (MP3 695KB)
- Chapter 17 – 2021-2024 Priorities: category nine – Suppliers and Partners (MP3 1.4MB)
- Chapter 18 – 2021-2024 Priorities: category ten – innovation (MP3 858KB)
- Chapter 19 – Disability innovation supported by Westpac Scholars Trust (MP3 3.4MB)
- Chapter 20 – Access and Inclusion Team gives equal access to all (MP3 2.3MB)
- Chapter 21 – endorsed and supported from the top (MP3 3.3MB)
- Chapter 22 – Helping During COVID-19 (MP3 3.3MB)
- Chapter 23 – Chatbots Provide Additional Connection Options (MP3 2.3MB)