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Apply for assistance

We are facing unprecedented times and appreciate there is much uncertainty due to COVID-19. Please complete and submit this form if you would like to apply for payment flexibility to assist in handling this uncertainty.

If applicable

DD/MM/YYYY

For customers located outside Australia, please enter the country code, area code if applicable and phone number e.g. 44 020 XXXX XXXX

If applicable

For customers located outside Australia, please enter the country code, area code if applicable and phone number e.g. 44 020 XXXX XXXX

We have a special assistance package in place for home loans. 

This package defers your home loan repayments for 3 months. The deferred interest will be capitalised and any deferred principal repayments will need to be paid off during the remainder of your loan term. This means your loan repayments will be higher after the 3 month deferral period.

 

Accounts you require help with:

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your Credit card / Flexiloan number should be entered as 16 digits, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

Your loan number should be entered as 12 digits including your 6 digit BSB and 6 digit account number, without spaces.

For any other products: if required, one of our Assist Consultants will contact you regarding your accounts. Please note we are currently experiencing high volumes, but we have your request and will get back to you as soon as we can.


Thank you

Thank you for your application.

Your reference number for this application is:

<RefID>

If required, one of our Assist Consultants will contact you regarding your accounts.

Please note we are currently experiencing high volumes, but we have your request and will get back to you as soon as we can.


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