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Australians can cancel subscriptions in the Westpac App as annual spend tops $6.7 billion
28 November 2025
New Westpac data has revealed customers are spending approximately $6.7 billion annually on subscriptions. However, according to Westpac research three in ten (31%) Australians admit they are wasting money on duplicate or unused services.
In an Australian banking first, Westpac customers will soon be able to view and cancel subscriptions directly through the Westpac app. Developed in collaboration with Mastercard the new feature will, for the first time, give customers a full picture view of all their subscriptions with the ability to view and cancel unused or unwanted services.
Carolyn McCann, Westpac Chief Executive of Consumer, says the feature could be a game-changer for the millions of Australians who are paying for unused subscriptions each month.
“Managing subscriptions can be a real pain. With so many services on auto-renew, it’s easy to lose track of what you’re paying for,” McCann said.
“Today, customers must contact each subscription company separately to cancel a service. Our new feature will mean they can do it all conveniently from the Westpac App.
“We’re putting the power back in the hands of our customers, helping them accurately see what they’re subscribed to and cancel what they don’t need – all in just a couple of taps.”
New Westpac research has found that two in five (40%) of Gen Z and Millennials review their personal spending less than once a month. It also uncovered Australians are spending approximately 20 per cent more on subscriptions than they realise.
“Meaningful money management tools are about more than just being able to check a balance. We want to give our customers the power to act and manage money simply and efficiently,” McCann said.
“This new tool will help customers spot what’s not working for them and cancel it on the spot, giving them greater visibility and control, and making money management smarter, faster and easier.”
Dan Martin, Country Manager, Australia at Mastercard said: “Subscriptions have become an everyday part of Australian life but managing them hasn’t always been simple. Together with Westpac we’re helping cardholders take control, giving them the visibility, choice and confidence to manage their subscriptions securely, all within the Westpac App.”
The feature will start rolling out to customers in the Westpac App early next year.
This new feature builds on Westpac’s recent recognition as Australia’s #1 banking app from Forrester for the third consecutive year, following the development of other customer-focused money management tools such as Savings Finder, Bills Calendar and Budget Planner.
Westpac’s money management tools for customers:
- Cashflow insights. Allowing customers to track income compared to expenses and analyse their monthly cashflow.
- Spend categories. Customers can better understand how much they’re spending and where each month, so they can make more informed decisions about where they might like to cut back or save.
- Budget planner. An online calculator that helps customers track income and expenses against savings goals.
- Savings goals. The ability to bucket savings into different goals within the one account. Customers can also set up auto deposits to help achieve their goals.
- Bills Calendar. Customers can add upcoming expenses to a dedicated calendar to help track any upcoming bills or recurring payments. Customers will receive an alert when those bills are due.
- Savings finder. Help’s customers identify savings opportunities based on existing recurring payments for subscriptions and other non-essential expenses.
- Tax organiser. Allows customers to mark relevant transactions and keep track of tax expenses throughout the year.
Notes to the editor:
- Total subscription spend based on total Westpac customer recurring transactions between November 2024 and October 2025.
- The research was commissioned by Westpac in accordance with the ISO 20252 standard, where 1,995 Australians aged 18+ were surveyed online in July 2025. Data was weighted to the latest population estimates sourced from the Australian Bureau of Statistics.
- Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
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