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How do I set up a new user?

You can add a new user to your business network in online banking from a desktop – not through the Westpac App. 

Sole traders:

Hover over Service and select Services. Under Account services select Share my account access. Read through the instructions to see whether adding a user is right for your business, then click on Add user. Enter your Westpac Protect authentication and provide details about the new user you are setting up. 

Administrators of a business network: 

Only administrators can add users to business networks. Hover over Administration and select User Administration. On the top right click on Add user. Enter your Westpac Protect authentication and provide details about the new user you are setting up. 

For more help setting up Westpac online banking, please go to our how to guide