FAQs

Google Assistant (17)

• What is the Westpac Banking Action for Google Assistant?

  The Westpac Banking Action is the link between your Westpac Mobile Banking app and the Google...

• What can I use the Westpac Banking Action for Google Assistant for?

  Using the Westpac Banking Action for Google Assistant you can do your banking by voice, including...

• Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible?

  The Westpac Banking Action for Google Assistant is available to Westpac Australia customers who have an eligible Australian account...

• Which devices are compatible with the Westpac Banking Action for Google Assistant?

  On Google Home, Android and iPhone® devices you can check your account balances and recent transactions for up to...

• How do I link my Westpac Online Banking to Google Assistant?

  Open the Google Assistant mobile app on AndroidTM or iPhone®...

• I'm having trouble linking the Westpac Action. What should I do?

  Before you can set up the Westpac Banking Action for Google Assistant, you will first need to be registered...

• Once I've linked my Westpac Online Banking to Google Assistant, how do I use it?

  To start using you need to open the Westpac Banking Action for Google Assistant. Say “Talk to Westpac”...

• How can I confirm if my payments have been processed?

  When you have requested your payments with Google Assistant you will receive the following confirmations...

• What is my 4-digit passcode for balance requests and how can I add or change it?

  Your 4-digit passcode is the passcode that you created when setting up your Westpac Banking Action for balance requests...

• Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts?

  Yes, you can make payments to existing payees only using Google Assistant on your AndroidTM device that...

• How do I disable or unlink the Westpac Banking Action for Google Assistant from my Westpac Online Banking?

  Take the following steps to unlink the Westpac Banking Action...

• Can I use the Westpac Banking Action for Google Assistant for general customer service support?

  The Westpac Banking Action for Google Assistant is not able to assist you with customer service requests...

• Can someone else use the Google Assistant to access my Westpac accounts?

  When you set up the Westpac Banking Action for Google Assistant, you will be prompted to set up an optional 4-digit passcode which you will need to provide before...

• How is my privacy protected when using the Westpac Banking Action for Google Assistant?

  While we don’t share your Westpac customer ID and password with Google (or anyone else), Google collects, stores and processes certain information...

• What measures can I take to protect my information?

  For an added layer of security, set up a unique 4-digit passcode to access the Westpac Action for balances your Westpac account balances...

• What should I do if I think my account has been compromised?

  If you believe someone has gained unauthorised access to your Google account or a personal device connected to the Google Assistant..

• How do I add payments to the Westpac Banking Action for Google Assistant if I previously set up the Westpac Banking Action before December 2018?

  You will need to first unlink the Westpac Banking Action for Google Assistant, by taking the following steps, and then...