How do I make a payment with my Fitbit smart watch?
Once you have added a card to your Fitbit, hold the smart watch near the contactless terminal to pay. You do not need to tap or navigate to a different screen on the Fitbit to make a payment. Your Fitbit device will vibrate slightly when the contactless payment is made. If prompted, you must enter your Fitbit 4-digit PIN code on your smart watch (this may happen every 24 hours or the first time you make a payment after putting your Fitbit device back on).
Subject to your conditions of use, you are covered by our Fraud Money Back Guarantee for any unauthorised purchases you make with your Westpac Mastercard® or Visa card on Fitbit Pay.
Please be aware, you must enter your physical card PIN at the contactless terminal for payments over $100 made with Fitbit Pay. For security reasons, if the contactless terminal does not prompt you to enter your card PIN, Westpac will not process the transaction. This does not affect payments or transaction limits on your physical Visa card. The provisions of your card Product Terms continue to apply in the same way for Fitbit Pay transactions.
If the purchase amount exceeds $200* you will need to enter the PIN code for your physical card (not the Fitbit smart watch PIN) on the contactless terminal.
If the payment terminal doesn’t recognize Fitbit Pay, ensure the watch face is near the reader and that the cashier knows you’re making a contactless payment.
Note: For added security, Fitbit Pay will only be activated when the smart watch is being worn and has been authenticated via your Fitbit PIN.
Things you should know
* As at 7 April 2020, the Fitbit transaction limit has been temporarily increased from $100 to $200. This is a temporary increase, that is being progressive rolled out, and will be only available on certain cards and payment terminals at certain retailers. Customers are encouraged to follow the prompts at each terminal to determine whether a PIN is required. This increase to the Fitbit limit is part of an industry-wide response to help reduce the spread of COVID-19.