FAQs

Fraud and scams (10)

• I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?

  I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What should I do now?

• How do I protect myself from Online Banking fraud?

  How do I protect myself from Online Banking fraud?

• How do I know I'm on the real Westpac website?

  How do I know I'm on the real Westpac website?

• I am not a Westpac customer but have received an email from Westpac. What should I do?

  I am not a Westpac customer but have received an email from Westpac. What should I do?

• I received an email from Westpac. How do I know if it is legitimate or fake/scam/spam/hoax?

  I received an email from Westpac. How do I know if it is legitimate or fake/scam/spam/hoax?

• I received an SMS code from Westpac, but I didn't make a transaction.

  I received an SMS code from Westpac, but I didn't make a transaction.

• What should I do if I have experienced fraud on my credit card?

  At its simplest fraud occurs when someone obtains your credit card details and uses them over the phone or on the Internet to make purchases in your name.

• My Westpac Protect SMS code looks different to what I expected.

  My Westpac Protect SMS code looks different to what I expected.

• A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields.

  Trust your instinct. If it doesn't look quite right, err on the side of caution and assume it's not right.

• Lost or stolen card?

  Report a lost or stolen card immediately to stop transactions on your account....