FAQs

Contact us in the Westpac App (5)

• Is calling from the Westpac App open 24/7?

  Calling from the Westpac App operates at the same opening hours as our Customer Care team...

• Can I call from the Westpac App anywhere within Australia or from overseas?

  Yes, however standard call charges apply.

• Is calling from the Westpac App secure?

  Yes. You are required to use your Westpac Mobile Banking App password to call us...

• How are calls charged when you call from the Westpac App?

  Standard call charges will apply from your service provider...

• What is the difference between calling from the Westpac App and calling Customer Care directly?

  Calling from the Westpac App connects you straight to the relevant team member...