FAQs
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Contact us in the Westpac App (5)
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Is calling from the Westpac App open 24/7?
Calling from the Westpac App operates at the same opening hours as our Customer Care team...
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Can I call from the Westpac App anywhere within Australia or from overseas?
Yes, however standard call charges apply.
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Is calling from the Westpac App secure?
Yes. You are required to use your Westpac Mobile Banking App password to call us...
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How are calls charged when you call from the Westpac App?
Standard call charges will apply from your service provider...
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What is the difference between calling from the Westpac App and calling Customer Care directly?
Calling from the Westpac App connects you straight to the relevant team member...