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How do I dispute a card transaction?

You can do this in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

  1. Tap the transaction to look up the merchant​
  2. Tap Dispute transaction
  3. If no merchant information is available, tap Options​
  4. Complete the details​

In Online Banking

  1. Select the transaction​
  2. Select dispute transaction​

 

You can also call us on 1300 651 089 or +61 2 9155 7700 (outside Australia).

Frequently Asked Questions

Sometimes a transaction is the result of a misunderstanding and easily resolved with a call to the merchant.

Call the merchant if you’ve been charged twice, charged the wrong amount or charged for a cancelled service. If you can’t resolve the issue, dispute it in Online Banking or the Westpac App.