How do I dispute a card transaction?
You can do this in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.
Frequently Asked Questions
Sometimes a transaction is the result of a misunderstanding and easily resolved with a call to the merchant.
Call the merchant if you’ve been charged twice, charged the wrong amount or charged for a cancelled service. If you can’t resolve the issue, dispute it in Online Banking or the Westpac App.