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How do I dispute a card transaction?

You can do this in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.

 

  • Select the transaction
  • Select Dispute transaction

 

You can also call us on 1300 651 089 or +61 2 9155 7700 (outside Australia).

Online enquiries

Frequently Asked Questions

Sometimes a transaction is the result of a misunderstanding and easily resolved with a call to the merchant.

Call the merchant if you’ve been charged twice, charged the wrong amount or charged for a cancelled service. If you can’t resolve the issue, dispute it in Online Banking or the Westpac App.

Branch opening hours

All branches are open:
9:30am - 4pm, Mon - Thurs
9:30am - 5pm, Fri
Some branches now open weekends

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