How do I dispute a card transaction?
You can do this in Online Banking or the Westpac App. If the transaction is pending, wait until it clears.
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Tap the transaction to look up the merchant
- Tap Dispute transaction
- If no merchant information is available, tap Options
- Complete the details
In Online Banking
- Select the transaction
- Select dispute transaction
Frequently Asked Questions
If you can’t match a transaction to a receipt, look up the merchant in Online Banking or the Westpac App. Select the transaction to see the merchant logo, trading name, contact details and location map.