Telephone directory
- Introduction
- Personal
- Business
- Corporate
- Careers
- Pacific Banking
- Other (including ATM, Collections, Merchants, share registry)
- National Relay Service
Introduction
1800 prefixed numbers are FREECALL in Australia. 13 prefixed numbers are the cost of a local telephone call in Australia.
Personal
| Telephone Banking (including registrations for Telephone Banking and Westpac Online) | 132 032 |
| Telephone Banking from overseas | Dial the international access code then (61 2) 9293 9270 |
| Online Investing | 131 331 |
| Home loan enquiries (new and refinancing) | 1300 130 961 |
| Home loan enquiries (existing loans and enquiries) | 132 558 |
| Home loan enquiries (settlement bookings) | 1300 367 449 |
| Personal loan enquiries | 132 651 |
| Westpac Online ( for advice on technical issues) | 1300 655 505 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST/AEDT) |
| Westpac Online from overseas | Dial the international access code then (61 8) 8424 8490 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST/AEDT) |
| Cardholder enquiries | 1300 651 089 |
| Gold Card enquiries | 1300 367 228 |
| GM Holden Card enquiries | 131 200 |
| Lost and stolen cards (calling from within Australia) | 1300 651 089 |
| Lost and stolen cards (calling from overseas) | Call the operator in your current locality and book a reverse charge call to Australia (+61 2) 9374 7082 |
| Altitude Rewards Centre | 1300 887 820 (8am - 8pm Mon-Fri AEST/AEDT) excluding National Public Holidays. From overseas (+61 2) 9352 3130 |
| Personal account enquiries | 132 032 |
| Investment and superannuation enquiries | 1300 130 272 |
| Life and income insurance enquiries | 1300 130 272 |
| Home and contents insurance enquiries | 1300 650 255 |
| Car insurance enquiries | 1800 805 458 |
| International services |
1800 632 308 or 131 032 From overseas, dial the international access code, then 612 9806 4032. Moving to Australia |
Business
| Business account enquiries | 132 142 |
| Business Direct | 132 772 |
| Equipment Finance | 1300 360 322 |
| BusinessChoice Card (application enquiries) | 132 772 |
| BusinessChoice Card (all other enquiries) | 1300 650 107 |
| Business Online (for advice on technical issues or for assistance registering for Business Online) | 1300 655 505 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST/AEDT) |
| Business Online from overseas | Dial the international access code then (61 8) 8424 8490 (8am - 8pm Mon - Fri and 9am - 5.30pm Sat AEST/AEDT) |
| Corporate and Purchasing Card enquiries | 1300 650 107 |
| Lost and stolen cards (calling from overseas) | (+61 2) 9374 7082 |
| Business Telephone Banking | 132 142 |
| Card Acceptance Solutions | 1800 029 749 |
| Investment/ superannuation and insurance hotline | 1300 130 272 |
| Financial advice information | 132 772 |
| International advisory centre | 1300 656 251 |
| Agribusiness | Access your state representative |
| Women in Business | Access your state representative |
Corporate
| Corporate Online Help Desk and technical assistance |
1300 134 291 (5am - 7pm Mon - Fri AEST/AEDT) |
| Corporate Online from overseas | Dial the international access code then (612) 9374 7237 (5am - 7pm Mon - Fri AEST/AEDT) |
| All other corporate enquiries | Contact your relationship manager |
Careers
|
Careers@Westpac Support All careers enquiries |
1300 130 548 |
Pacific Banking
| Cook Islands | (682) 22014 |
| Fiji | (679) 3300 666 |
| Papua New Guinea | (675) 3220 800 |
| Samoa | (685) 20000 |
| Solomon Islands | (677) 21222 |
| Tonga | (676) 23933 |
| Vanuatu | (678) 22084 |
Other (including ATM, Collections, Merchants, share registry)
| ATM enquiries and service difficulties | (1800 022 022 |
|
Financial services enquiries on investment management, approved deposit funds, personal superannuation, rollovers and unit trusts |
1300 130 272 |
|
Mortgage processing centre Customer enquiries: Settlement bookings: |
132 558 1300 367 449 |
| Collections | 132 668 |
|
Merchant enquiries Credit card authorisations: Help Line/EFTPOS enquiries: |
132 415 1800 029 749 |
| Westpac share registry enquiries | 1800 804 255 |
National Relay Service
If you are deaf or have a hearing impairment or speech impairment, you can contact us through the National Relay Service.
| TTY users | Phone 133 677 then ask for 132 032 |
| Speak and listen users | Phone 1300 555 727 |
| Internet relay users | Connect to the NRS then ask for 132 032 |
