Telephone directory
- Personal
- Business
- Corporate
- Careers
- Find your local Banker or Business Banker
- Pacific Banking
- Other (including ATM, Collections, Merchants, share registry)
- National Relay Service
Call rates
1800 prefixed numbers are FREECALL in Australia. 13 prefixed numbers are the cost of a local telephone call in Australia. (Standard call charges apply when calling from mobile phones)
Personal
|
Telephone Banking |
132 032 (8am-8pm, 7 days a week) from anywhere in Australia
|
|
Registrations for Telephone Banking and Westpac Online |
132 032 (24 hours a day, 7 days a week) |
| Telephone Banking from overseas | Dial the international access code then (61 2) 9293 9270 |
| Customer Relations | 1300 130 467 |
| Online Investing | 131 331 |
| Home loan enquiries (new and refinancing) | 1300 130 961 |
| Home loan enquiries (existing loans and enquiries) | 132 558 |
| Home loan enquiries (settlement bookings) | 1300 367 449 |
| Personal loan enquiries | 132 651 |
| Westpac Online ( for advice on technical issues) | 1300 655 505 (8am-8pm, 7 days a week) from anywhere in Australia |
| Westpac Online from overseas | Dial the international access code then (61 8) 8424 8490 |
| Cardholder enquiries | 1300 651 089 (8am-8pm, 7 days a week) |
| Gold Card enquiries | 1300 367 228 (8am-8pm, 7 days a week) |
| GM Holden Card enquiries | 131 200 (8am-8pm, 7 days a week) |
| Lost and stolen cards (calling from within Australia) | 1300 651 089 (24 hours a day, 7 days a week) |
| Lost and stolen cards (calling from overseas) | If you are calling about a lost or stolen card from overseas, call the International Operator to book a reverse charge call to +61 3 6345 1058. Please note that calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service. |
| Altitude Rewards Centre | 1300 887 820 (8am - 8pm Mon-Fri AEST/AEDT) excluding National Public Holidays. From overseas (+61 2) 9352 3130 |
| Personal account enquiries | 132 032 |
| Investment and superannuation enquiries | 1300 130 272 |
| Life and income insurance enquiries | 1300 130 272 |
| Home and contents insurance enquiries | 1300 650 255 |
| Car insurance enquiries | 1800 805 458 |
|
International payments and services (Telegraphic Transfers, Drafts) |
1800 632 308 or 131 032 From overseas, dial the international access code, then 612 9806 4032. Moving to Australia |
Business
| Business account enquiries | 132 142 (8am-8pm, Monday to Friday) from anywhere in Australia |
| Westpac Business | 132 142 (8am-8pm, Monday to Friday) from anywhere in Australia |
| Equipment Finance | 1300 360 322 (8am-8pm, Monday to Friday) from anywhere in Australia |
| BusinessChoice Card (application enquiries) | 132 142 (8am-8pm, Monday to Friday) from anywhere in Australia |
| BusinessChoice Card (all other enquiries) | 1300 650 107 (8am-8pm, Monday to Friday) from anywhere in Australia |
|
Business Online |
1300 655 505 (8am-8pm, Monday to Friday) from anywhere in Australia
|
| Business Online from overseas | Dial the international access code then (61 8) 8424 8490 |
| Corporate and Purchasing Card enquiries | 1300 650 107 (8am-8pm, Monday to Friday) from anywhere in Australia |
| Lost and stolen cards (calling from overseas) | If you are calling about a lost or stolen card from overseas, call the International Operator to book a reverse charge call to +61 3 6345 1058. Please note that calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service. |
| Business Telephone Banking | 132 142 (8am-8pm, Monday to Friday) |
| Card Acceptance Solutions | 1800 029 749 (8am-8pm, Monday to Friday) |
| Investment/ superannuation and life insurance hotline | 1300 130 272 |
| International advisory centre | 1300 656 251 |
| Agribusiness | Access your state representative |
| Women in Business | Access your state representative |
| Token Replacement Hotline | 1300 661 341 (8am-8pm, Monday to Friday) |
Corporate
| Corporate Online Help Desk and technical assistance |
1300 134 291 (8am-8pm, Monday to Friday) from anywhere in Australia |
| Corporate Online from overseas | Dial the international access code then (612) 9374 7237 |
| All other corporate enquiries | Contact your relationship manager |
Careers
|
Careers@Westpac Support All careers enquiries |
1300 130 548 |
Find your local Banker or Business Banker
Your local Banker or Business Banker details
Pacific Banking
| Cook Islands | (682) 22014 |
| Fiji | (679) 3300 666 |
| Papua New Guinea | (675) 3220 800 |
| Samoa | (685) 20000 |
| Solomon Islands | (677) 21222 |
| Tonga | (676) 23933 |
| Vanuatu | (678) 22084 |
Other (including ATM, Collections, Merchants, share registry)
| ATM enquiries and service difficulties | 1800 022 022 |
|
Financial services enquiries on investment management, approved deposit funds, personal superannuation, rollovers and unit trusts |
1300 130 272 |
|
Mortgage processing centre Customer enquiries: Settlement bookings: |
132 558 1300 367 449 |
| Collections | 132 668 |
|
Merchant enquiries Credit card authorisations: Help Line/EFTPOS enquiries: |
132 415 1800 029 749 |
| Westpac share registry enquiries | 1800 804 255 |
National Relay Service
If you are deaf or have a hearing impairment or speech impairment, you can contact us through the National Relay Service.
| TTY users | Phone 133 677 then ask for 132 032 |
| Speak and listen users | Phone 1300 555 727 then ask for 132 032 |
| Internet relay users | Connect to the NRS then ask for 132 032 |
