Information for RAMS customers
If you need help with a RAMS account, archived records, supporting documents or general enquiries related to a RAMS deposit or loan account, contact us on the details below.
Who do I contact?
Call 13 7267 Monday to Friday 8am to 8pm and Saturday to Sunday 9am to 5pm (AEST)
Email: service@ramsservices.com.au
RAMS
Locked Bag 5001
Concord West, NSW 2138
Australia
Privacy and Personal Information Requests
If you need help accessing or understanding the personal information we hold about you, our Privacy Officer team is here to assist. Whether you're a customer or guarantor, authorised third party, or regulator, we make sure your request is handled securely, respectfully, and in line with Australian privacy obligations.
Please email us at privacyofficer@ramsservices.com.au.
ASIC’s Reference Checking and Information Sharing Protocol
For ASIC reference requests in relation to former credit representatives of RAMS Financial Group Pty Ltd, please email RAMSReferenceProtocol@westpac.com.au:
- a completed Prospective Representative Consent Form (signed by the prospective representative);
- your details (Licensee name and AFSL/ACL number).
Translating and Interpreter services
Do you need an interpreter?
The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with Westpac about your RAMS accounts.
Visit www.tisnational.gov.au or call 131 450 during the contact hours of 8am-8pm, Monday to Friday (except public holidays) to arrange to speak to an interpreter.
The service is free.
The Translating and Interpreting Service (TIS National) is provided by the Department of Immigration and Border Protection.
Privacy Policy copy
If you are a former RAMS customer, the RAMS Privacy Statement explains how your personal information was collected and handled during your time as a customer.
FAQs
Deposit account FAQs
If you had funds in your account when it was closed, we have been working to return them to you. If your balance was $10 or more when the account closed, you should have received an email explaining how you’d receive the funds.
Yes. Funds can be transferred to any Australian bank account.
Once we have all the information from you it will take up to a week to process the funds and transfer them to your nominated account.
Once this happens, you will receive a separate email with your remittance advice. It shows the account the funds were transferred to, amount and transfer date.
Once your deposit account was closed, any pending transactions or regular payments were not processed.
Any direct debit payments debited after your account closed were declined. If you haven’t already, you will need to contact the third party who you have authorised to debit your account to make alternative arrangements.
You can still view your account in myRAMS but you will not be able to transact on it.
Your final statement was sent at the end of the month with a zero balance. You can go into myRAMS and download historical statements.