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Westpac Group extends partnership with Australia Post 

27 October 2022

Westpac Group has today announced it has signed an agreement with Australia Post to continue offering over-the-counter banking services for customers via Bank@Post for another 10 years through to the end of 2032.

Under the agreement, consumer and business customers can deposit cash and cheques, withdraw money, and make balance enquiries through participating Post Offices.

"Our relationship with Australia Post is an important part of our strategy to offer customers a range of different ways to bank with us and gives a long-term commitment to providing banking services in regional and rural communities," said Chris de Bruin, Westpac Group Chief Executive Consumer & Business Banking.

"Customers can access over-the-counter banking services at 3,500 locations across Australia, including 1,800 locations in regional Australia.

"The agreement with Australia Post means Westpac is continuing its commitment to fund investment in Bank@Post technology and services.

"With small business being the backbone of local communities, business customers can also deposit or withdraw cash and access a range of other banking services.

"Today’s announcement complements our commitment to giving customers choice with how they do their banking, including by bolstering digital and telephone banking, creating a more connected branch network, and ensuring our customers can access Bank@Post services in communities across Australia for years to come," said Mr de Bruin.

The renewed Bank@Post agreement follows Westpac Group announcing technology upgrades across its branch network so that from early next year, St.George, BankSA or Bank of Melbourne customers can do their cash transactions at any Westpac branch for the first time, and vice versa.

Westpac Group has also rolled-out an ongoing program of co-locations where select branches are combined, bringing two branches together under one roof. More than 27 branches have been co-located to date, with plans to co-locate around 100 more branches in the next 18 months.

Westpac, St.George, Bank of Melbourne and BankSA customers can also continue to do their banking online, over-the-phone or in branch, as well as access cash through any major bank ATM at no cost.

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