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Westpac brings over 500 scam specialists to Parramatta with new financial crime hub

18 October 2022

Westpac has today unveiled a new state-of-the-art fraud prevention centre in Western Sydney as the bank continues to ramp up its efforts to combat scams and fraud.

The new hub will bring together 540 financial crime specialists, joining 2,800 total Westpac employees relocating to Western Sydney. The hub will occupy one of Westpac’s eight floors in the new Parramatta Square precinct.

Each day, Westpac’s teams work hard to protect customers from scams and fraud, as well as mitigating other financial crime risks by monitoring for suspicious activity, providing important customer support and education, and working closely with industry peers, regulators and law enforcement to identify and report criminal activity.

Westpac Group CEO Peter King opened the new Parramatta office on Tuesday and said the move will cement the bank’s presence in an important region.

“Western Sydney is Westpac’s heartland. It’s where many of our customers live and it’s home to nearly half of our Greater Sydney workforce. The region is also a big part of the national economy.

“That’s why we’re relocating thousands of staff to Parramatta Square.”

“Our new Parramatta headquarters will include business lending and customer support teams, along with our financial crime team. We’ve brought more than 500 financial crime and fraud prevention experts together as part of this move as we continue to invest in the right tools, technology and resources to protect our customers,” Mr King said.

The new Westpac Parramatta Square headquarters builds on Westpac’s long history in Western Sydney. The bank has supported customers in the region for more than 160 years since the first Bank of NSW branch opened in Windsor in 1858.

Walker Chief Executive Officer David Gallant said Westpac’s presence in 8 Parramatta Square has been the catalyst for many other companies leasing space in the same building.

“Westpac and other major corporate clients are moving jobs to Parramatta that were once only reserved for the Sydney CBD. Westpac’s 2,800 staff will strengthen the diversity of talent and skills in the beating heart of Western Sydney,” Mr Gallant said.

“Parramatta Square sets an unparalleled benchmark for corporate quality in Australia with premium office space linked to outstanding transport connectivity, fabulous food, entertainment, shopping and fitness.”

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