FAQs

What do I do if my card is lost or stolen?

Please report a lost or stolen card immediately so that we can stop all transactions on your account.

  • Online Banking:
    1. Sign in to Westpac Online Banking
    2. Select Services from the Services & preferences menu
    3. Select Report lost or stolen cards from the Urgent services options
  • Mobile Banking
    1. Sign in to Westpac Mobile Banking
    2. Go to the Menu and select Security
    3. Select Report lost/stolen card
  • Australia - Call us on 1300 651 089 (24 hours a day, 7 days a week). For Black cards please call 1300 651 999.
  • Overseas - Call the Telstra Australia Direct® Reverse Charge access number for the country you’re in to book a reverse charge call to +61 2 9293 9270 (24 hours a day, 7 days a week). For Black cards please call +61 3 6345 1999 reverse charge.
    Please note that calls made from mobile phones or hotel rooms may attract additional charges, not covered by the reverse charge service.
  • You can also report the loss at any Westpac branch.

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Branch opening hours

All branches are open:

  • 9.30am - 4pm, Mon-Thurs
  • 9.30-5pm, Fridays

Some branches now open weekends.

Find your nearest branch details and ATM locations.

 

Contact us

  • Technical issues or site access:
    Call 1300 655 505
    (8am - 8pm, 7 days a week)
  • Help with accounts and daily banking needs:
    Call 132 032
    (8am - 8pm, 7 days a week)
  • Help with business banking needs:
    Call 132 142
    (8am - 8pm, 7 days a week)