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Westpac's Customer Identification Standards for personal customer and sole trader customers

  • You must show at least TWO original documents from Table A or Table B (certified copies will only be acceptable as set out below)
  • At least ONE document must be a primary identification document from Table A
  • All documents must be current unless specified otherwise
  • If any document is written in a language other than English, you must provide an English translation prepared by an accredited translator.

Table A – Primary identification document

  • Birth certificate – Australian (must be a full birth certificate)
  • Birth certificate – Foreign (issued by a foreign government, the United Nations or an agency of the United Nations; must be a full birth certificate)
  • NSW birth card *
  • Citizenship certificate – Australian
  • Citizenship certificate – Foreign (issued by a foreign government)
  • Driver's licence – Australian *
  • Learner's driver's licence – Australian *
  • Passport – Australian (can either be current or expired within the last 2 years; must not be cancelled, defaced or mutilated) *
  • Passport – Foreign (issued by a foreign government, the United Nations or an agency of the United Nations; must not be cancelled, defaced or mutilated) *
  • Travel document – Foreign (issued by a foreign government, the United Nations or an agency of the United Nations) *
  • Boat licence – Australian *
  • Taxi licence – Australian *
  • Pension card – Centrelink
  • Pension card – Department of Veterans' Affairs
  • KEYPASS photo ID card *
  • 18+ Proof of age card *
  • National identity card (issued by a foreign government, the United Nations or an agency of the United Nations) *
  • NSW RTA photo card or Proof of age card *

* must contain photograph and signature

Table B – Secondary identification document

  • Driver's licence – Foreign *
  • Security guard's licence *
  • Shooter's/firearms licence *
  • Blind Citizens Australia ID card *
  • Multiple Sclerosis Society photo ID card *
  • Public Service employee ID card – Australian *
  • Student ID card – Australian higher education (TAFE or University) *
  • Working With Children check card (Blue card) QLD, VIC, WA *
  • Australian Taxation Office (ATO) notice issued within the last 12 months which shows your name and residential address
  • Financial benefits notice issued by a Commonwealth, State or Territory government issued within the last 12 months which shows your name and residential address (e.g. a notice from Centrelink)
  • Financial institution passbook (Australian) which must be current and have a black light signature
  • Utilities notice issued by a local government or utilities provider within the last 3 months which shows your name and residential address
  • Health care card – Centrelink
  • Health care card – Department of Veterans' Affairs
  • Marriage certificate – Australian
  • Medicare card
  • Commonwealth seniors health card or State seniors card

* must contain photograph and/or signature