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Protect your accounts

Safeguarding your information is our top priority. To better protect your account, you need to verify and update your details.


Why we're asking you to do this

We have customer identification processes in place that aim to help keep your accounts safe.

We identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

What you need to do

Please choose your business type from the list below and follow the instructions on the Guide and Form(s):


Step 1

Please complete and provide the following documents listed below. We have created a Guide to assist you in obtaining certified ID. 

Documents required Who needs to complete and sign them?
Guide for Individuals (PDF 241KB) - This guide assists Individuals when completing the form. na
Customer verification form - Individuals (PDF 128KB) The individual

Certified ID documents (PDF 248KB)

Refer FAQ ‘How do I certify my identity’ for the certification process.

The individual

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001

If you have any queries, please call our dedicated Business Identification team on 1800 080 702 (or +61 2 9155 7700 if calling internationally) 9am – 5pm AEST, Monday to Friday.


You’ll need to verify and update your details within 30 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.

You may also receive a call from our team to talk you through what you need to do.


Visit Westpac Access and Inclusion for our accessible products and services for people with disability.

Privacy Statement

Our Privacy Statement explains how we collect, use and disclose your personal information and credit-related information. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You can read our Privacy Statement online or by calling us on 132 032.

Frequently asked questions

Please provide certified copies of the relevant identification documents as listed on the form, located under the ‘What you need to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy (the images in your ID documents need to be clear and easy to read).

For a full list of certifiers, refer how to get your documents certified (PDF 248KB).

An example of certified ID is shown below:

If visiting a branch, don’t forget to bring at least 2 forms of identification such as:

  • Valid Australian Drivers licence
  • Medicare card
  • Passport
  • Australian Birth Certificate 
  • Foreign Passport issued by a foreign government

For other forms of valid identification, see our how to verify my identity page.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 555KB) before making a decision and consider whether the product is right for you.