Westpac Business ID Secure

Call our business ID team

Protect your accounts

Safeguarding your information is our top priority. To better protect your account, you need to verify and update your details.

Why we're asking you to do this

We have customer identification processes in place that aim to help keep your accounts safe.

We identify our customers according to our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program requirements.

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

What you need to do

Please choose your business type from the list below and follow the instructions on the Guide and Form(s):

Individuals
Domestic Proprietary Companies
Associations
Partnerships
Trusts

Individuals

Step 1

Please complete and provide the following documents listed below. We have created a Guide to assist you in obtaining certified ID.

Documents required	Who needs to complete and sign them?
Guide for Individuals (PDF 241KB) - This guide assists Individuals when completing the form.	na
Customer verification form - Individuals (PDF 128KB)	The individual
Certified ID documents (PDF 248KB) Refer FAQ ‘How do I certify my identity’ for the certification process.	The individual

Documents required

Who needs to complete and sign them?

Guide for Individuals (PDF 241KB) - This guide assists Individuals when completing the form.

Customer verification form - Individuals (PDF 128KB)

The individual

Certified ID documents (PDF 248KB)

Refer FAQ ‘How do I certify my identity’ for the certification process.

The individual

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 080 702 (or +61 2 9155 7700 if calling internationally) 9am – 5pm AEST, Monday to Friday.

Domestic Proprietary Companies

Step 1

Complete the required forms listed below and obtain certified copies of identification.

Documents	Who needs to complete and sign them?
Guide for the Domestic Proprietary Companies (PDF 209KB) – This guide assists the Domestic Proprietary Companies when completing the form.	na
Customer verification form – Domestic Proprietary Company (PDF 199KB)	The Director/Secretary of the Company.
Certified ID documents (PDF 248KB) Refer FAQ ‘How do I certify my identity?’ for the certification process.	Each company Beneficial Owner, the Director and the individual who signed the form (if not a Beneficial Owner).

Documents

Who needs to complete and sign them?

Guide for the Domestic Proprietary Companies (PDF 209KB) – This guide assists the Domestic Proprietary Companies when completing the form.

Customer verification form – Domestic Proprietary Company (PDF 199KB)

The Director/Secretary of the Company.

Certified ID documents (PDF 248KB)

Refer FAQ ‘How do I certify my identity?’ for the certification process.

Each company Beneficial Owner, the Director and the individual who signed the form (if not a Beneficial Owner).

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001
Australia

If you have any queries, please call our dedicated Business Identification team on 1800 080 702 from anywhere in Australia (or +61 2 9155 7700 if calling internationally) 9am – 5pm AEST, Monday to Friday.

Associations

Step 1

Complete and provide the documents listed below.

Documents required	Who needs to complete and sign them?
Guide for the Association (PDF 209KB) - This guide assists the Association when completing the form.	na
Customer verification form - Associations (PDF 422KB)	Chairperson, President or equivalent.
Certified ID documents (PDF 248KB) Refer FAQ ‘How do I certify my identity?’ for the certification process.	Chairperson, President or equivalent plus all Beneficial Owners^{^} as nominated on the Customer verification form.
Please provide a certified copy of at least one of the following verification documents: Latest copy of the Minutes of a meeting of the Association Certificate of registration or equivalent document from the relevant government body Constitution or rules of the Association	The certified verification document needs to include the name of association.

^{^} Beneficial Owners for an Association can be:

- Chairperson, President or equivalent

- Other individuals – Any individual who has the capacity to make financial and operating decisions on behalf of the association, aside from the Chairperson, President or equivalent i.e. Secretary, Treasurer or equivalent officer.

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001
Australia

Partnerships

Step 1

Please complete and provide the following documents listed below. We have created a Guide to assist you.

Documents required	Who needs to complete and sign them?
Guide for the Partnerships (PDF 243KB) - This guide assists the Partnerships when completing the form.	na
Customer verification form - Partnerships (PDF 1MB)	A Partner or Beneficial Owner*.
Certified ID documents (PDF 248KB) Refer FAQ ‘How do I certify my identity’ for the certification process.	Each Individual who is a Beneficial Owner* as nominated on the Customer verification form and the individual who signed the form (if not a Beneficial Owner).

Documents required

Who needs to complete and sign them?

Guide for the Partnerships (PDF 243KB) - This guide assists the Partnerships when completing the form.

Customer verification form - Partnerships (PDF 1MB)

A Partner or Beneficial Owner*.

Certified ID documents (PDF 248KB)

Refer FAQ ‘How do I certify my identity’ for the certification process.

Each Individual who is a Beneficial Owner* as nominated on the Customer verification form and the individual who signed the form (if not a Beneficial Owner).

^* A Beneficial Owner is:

- Each individual who owns (either directly or indirectly) 25% or more of the Partnership, such as a limited partner; OR
- If no one owns 25% or more, each individual that Controls (either directly or indirectly) the Partnership.

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001
Australia

Trusts

Step 1

Please complete and provide the following documents listed below. We have created a Guide to assist you.

Documents required	Who needs to complete and sign them?
Guide for the Trusts (PDF 249KB) - This guide assists the Trusts when completing the form.	na
Customer verification form - Trusts (PDF 458KB)	The Director, Company Secretary or Trustee.
Certified ID documents (PDF 248KB) Refer FAQ ‘How do I certify my identity?’ for the certification process.	Each Individual who is a Beneficial Owner* as nominated on the Customer verification form.

Documents required

Who needs to complete and sign them?

Guide for the Trusts (PDF 249KB) - This guide assists the Trusts when completing the form.

Customer verification form - Trusts (PDF 458KB)

The Director, Company Secretary or Trustee.

Certified ID documents (PDF 248KB)

Refer FAQ ‘How do I certify my identity?’ for the certification process.

Each Individual who is a Beneficial Owner* as nominated on the Customer verification form.

^* The Beneficial Owner(s) of a trust are the person(s) that own or control each Trustee. Generally, where the Trustee is an individual, the Trustee will be the Beneficial Owner. 

Where the Trustee is a non-individual, the person(s) that owns or controls the non-individual will be the Beneficial Owner(s). 

Where no Beneficial Owner(s) can be identified under the ownership or control arrangement, an individual who holds the power to appoint or remove the Trustees of the trust, such as the Appointer of a trust must be identified. This individual should be outlined in the Trust Deed.

Step 2

Send your completed and certified documents as listed above in the post via a Reply Paid envelope, addressed to:

Business Identification Team
Reply Paid 91348
SYDNEY NSW 2001

No stamp is required.

If you are located outside of Australia please pay for postage and send to:

Business Identification Team
GPO Box 1806
Sydney NSW 2001
Australia

You’ll need to verify and update your details within 30 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.

You may also receive a call from our team to talk you through what you need to do.

Accessibility

Visit Westpac Access and Inclusion for our accessible products and services for people with disability.

Privacy Statement

Our Privacy Statement explains how we collect, use and disclose your personal information and credit-related information. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You can read our Privacy Statement online or by calling us on 132 032.

Frequently asked questions

How do I certify my identity?

Please provide certified copies of the relevant identification documents as listed on the form, located under the ‘What you need to do’ section above. The certifier should certify that the photocopy is a true and correct copy of the original by writing on and signing the photocopy (the images in your ID documents need to be clear and easy to read).

For a full list of certifiers, refer how to get your documents certified (PDF 248KB).

An example of certified ID is shown below:

If visiting a branch, don’t forget to bring at least 2 forms of identification such as:

Valid Australian Drivers licence
Medicare card
Passport
Australian Birth Certificate
Foreign Passport issued by a foreign government

For other forms of valid identification, see our how to verify my identity page.

Do all banks have to do this or just Westpac?

How do I know this isn’t a scam?

Scam SMSs or emails usually contain a link to a fraudulent website that asks you to sign into Online Banking to capture your personal information. We have not included any links in this message.

We’ll also never ask you to provide information that could compromise your security, like your bank or credit card details or passwords. And we won’t ask you for money or donations.

For more information, please call 132 142.

What if I have questions?

Is there anything I need to submit?

Yes please refer to the ‘What you need to do’ section above for the document(s) that need to be submitted.

If you have any queries, you can call our dedicated Business Identification team on 1800 080 702 anywhere in Australia or for international callers +61 2 9155 7700 (9am - 5pm AEST, Monday to Friday).

Our team will also let you know the steps you need to take to ensure all your records are up to date.

When do I need to do it?

Every customer is different and so you’ll need to refer to the communication we sent to you (via letter and email) about verifying your details.

It’s important you read this carefully because if we cannot complete the request, we may restrict your account.

You can call our dedicated Business Identification team on 1800 080 702 anywhere in Australia or for international callers +61 2 9155 7700 (9am - 5pm AEST, Monday to Friday).

Why do I need to update and verify my details?

Having a robust banking profile is the first step to keeping your account safe. By providing up-to-date information, you’ll not only better protect your account, but you’ll also reduce the risk of identity theft.

Along with other financial institutions in Australia, we identify our customers according to the requirements of Australian anti-money laundering and counter-terrorism financing regulations.

If you're an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

What if I have a relationship manager for my banking needs – can I just call them?

How do you protect my personal information?

Much of the information we hold about you will be stored electronically in secure data centres located in Australia. We also store information in other Westpac Group secure data centres or the data centres of our contracted service providers (including cloud storage providers), and some of these data centres may be located outside Australia.

We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information we hold both in Australia and overseas.

For more information, please see our Privacy Statement.

Westpac takes the protection of its customer information and confidential information very seriously. We have rigorous security measures in place that protect the privacy and confidentiality of our customers, including industry best practice security and fraud detection techniques. We also constantly monitor the environment for emerging cyber threats, security issues and potential vulnerabilities across the Westpac Group.

What happens if I don't update or provide my details?

We understand you need time to provide your details. However, if you do not provide the required details, we may restrict your account and the opening of new products and services until you confirm that your details are complete and up to date.

If you need help to complete this request, you can call us on 1800 080 702, 9am - 5pm AEST, Monday to Friday (+61 2 9155 7700 if calling internationally).

What information will I need to provide?

Can my Power of Attorney (POA) complete this on my behalf?

Yes, your Power of Attorney can complete this on your behalf by either visiting a branch with original documents or certified versions of the documents; or if you have been provided a form they can complete the form on your behalf, including certified versions of the documents and mail it to address noted on the form.

Please ensure you have registered your Power of Attorney with Westpac before your Power of Attorney attends the branch to act on your behalf. For full instructions on how to register your Power of Attorney with Westpac please visit our Power of Attorney page.

What happens with joint accounts?

What is the difference between source of funds and source of wealth?

We must understand the funds that our customers have with us and the source of their wealth.

Source of Funds refers to how and where the customer obtained the funds for a specific transaction. For example, this could be your salary/wages or pension.

Source of Wealth refers to where the customer’s wealth and assets came from – not just what is involved in a transaction of business relationship. For example, this could be an inheritance, employment income or investment earnings.

Why doesn’t the bank already have this information?

My account is restricted, how can I unrestrict it?

To unrestrict your account, please refer to the ‘What you need to do’ section above for the document(s) that need to be submitted.

If you have any queries, you can call our dedicated Business Identification team on 1800 080 702 anywhere in Australia or for international callers +61 2 9155 7700 (9am - 5pm AEST, Monday to Friday).

Our team will let you know the steps you need to take to ensure all your records are up to date.

Can I get an extension?

How do I know I’m speaking to a Westpac staff member?

Safeguarding your financial and personal information is our top priority.

Remember, when speaking with you, we will never request your Online Banking security codes or credit card expiry date/CVC numbers. If you are asked for this type of information, hang up as you could be speaking to someone posing as us.

If you are concerned the call is suspicious, call us directly on 1800 080 702.

What is identify theft?

How does providing my details help protect me from fraud and identity theft?

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 417KB) before making a decision and consider whether the product is right for you.

COMPLETE YOUR PROFILE FOR ADDED SECURITY

Protect your accounts

Why we're asking you to do this

What you need to do

Accessibility

Privacy Statement

Frequently asked questions

Give us a call

Visit us in branch

Things you should know