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What you’ll find

  • Keeping your account safe
  • How do I know this isn’t a scam?
  • What you need to do 
  • Privacy notice
  • Frequently asked questions

Keeping your account safe

Having an up-to-date banking profile is one way to keep your account safe. We've noticed you have missing or incomplete information in our system and so we've contacted you to verify and update your details.

 

By providing this information, you’ll better protect your account and help us uphold our regulatory and corporate responsibilities.

You’ll also help reduce the risk of identity theft and financial crime, like money laundering and terrorism funding.

How do I know this isn't a scam?

Scam SMSs and emails usually contain a link to a fraudulent website that asks you to sign into Online Banking to capture your personal information. Always securely sign into your Online Banking by visiting the Westpac website or using the Westpac App. Or you can simply visit a branch.

 

We’ll also never ask you to provide information that could compromise your security, like your bank or credit card details or passwords. And we won’t ask you for money or donations.


What you need to do

Please call our dedicated Business Identification team on 1800 080 702 from anywhere in Australia (or +61 2 9155 7700 if calling internationally) 9am – 5pm AEST, Monday to Friday.

You’ll need to call us to verify and update your details within 60 days (for individuals) or 90 days (for entities) of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this request as soon as possible.

 

You may also receive a call from our team to talk you through what you need to do.

Accessibility

Visit Westpac Access and Inclusion for our accessible products and services for people with disability.

Privacy Notice

Please review our Privacy Statement (PDF 26KB).

Frequently asked questions

Scam SMSs or emails usually contain a link to a fraudulent website that asks you to sign into Online Banking to capture your personal information. We have not included any links in this message.

 

We’ll also never ask you to provide information that could compromise your security, like your bank or credit card details or passwords. And we won’t ask you for money or donations. 

 

For more information, please call 132 142

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 236KB) before making a decision and consider whether the product is right for you.