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eStatements FAQs

As soon as they become available in Online Banking, eStatements are convenient and readily accessible anytime anywhere and you can view up to 7 years of statement history. They are also very secure and transferable to accountants and 3rd parties. Furthermore, they help the environment and cut down on clutter.

eStatements are stored securely within Online Banking so you're protected against identify and mail theft that can be associated with paper statements. You will receive an email notification when the statement is available in Online Banking. You will need to sign in to Online Banking to view your statements, visit Westpac protects you for further information including Security Guarantee and information on SMS Protect. Please note that eStatements might remain on certain types of mobile devices after you have been logged out of the session (ensure you close the PDF statement after you've finished viewing).

Make sure you always keep your Online Banking password secure. You also need to make sure you close all windows that you've opened to display your eStatements in order to protect your account information.

Viewing the eStatement on a mobile device may make it available after you have signed out of Online Banking. Please make sure you close any eStatements open as well as signing out of Online Banking. 

You will be able to view eStatements without an email notification, however you will need to change your email address to a valid one in order to receive the email notifications. You will receive a message in your Online Banking messages and alerts inbox notifying you of this.

For credit card and mortgage accounts, if the email you provide is invalid, it will be marked as obsolete and the accounts will be switched back to paper statements. You will also receive a message in your Online Banking messages and alerts inbox notifying you of this and you will also receive a letter. This letter will not include a statement.

Sign in to Online Banking

  1. Sign in to Westpac Online Banking
  2. Select Preferences from the Services & preferences menu at the top of your Overview page
  3. Select Statements and choose your account
  4. Select eStatements as your statement delivery method

If you've signed in to Mobile Banking

  1. Tap on the menu icon at the top left of the screen
  2. Tap Services & security
  3. Tap on eStatement settings under Statements and reports
  4. Tap on Switch all eligible accounts to eStatements
  5. Tap Update

If you've signed in to via iPad app

  1. Tap on the Self Service (bell icon) on the dashboard or select an account and tap the Account Services tab
  2. Tap the drop down arrow next to Switch to eStatements
  3. Tap on the drop down arrow next to the Statement type and select eStatement
  4. Tap on the drop down arrow next to email and select a valid email address
  5. Tap update email address if email is not valid
  6. Confirmation message will appear

Yes, you can return to receiving paper statements anytime. You can do this online, at your local branch or through our Online Banking Service Centre by calling 1300 655 505.

Follow these steps to change back to paper statements online

  1. Sign in to Westpac Online
  2. Select Preferences from the Services & preferences menu at the top of your Overview page
  3. Select Statements and choose your account
  4. Select Paper statements as your statement delivery method

If you've signed in to Mobile Banking

  1. Tap on the menu icon at the top left of the screen
  2. Tap Services & security
  3. Tap on Statement Settings
  4. Tap on Switch all eligible accounts to eStatements
  5. Tap Update


You can also contact the Customer Contact Centre on 132 032 or visit your local branch.

In an effort to give our customers instant and ready access to their statements, we notified selected customers that have eligible transaction and savings accounts (listed below) that their statements are now available as eStatements by default.

  • Westpac Choice
  • Westpac eSaver
  • Advantage Saver Account
  • Westpac 55+ and Retired Account
  • Cheque Account
  • Classic Account
  • Classic Plus Account
  • Westpac One Main Account
  • Westpac Choice eAccount
  • Basic Account
  • Bonus Saver Account
  • Online Savings Account
  • Westpac Cash Manager

If you wish to return back to paper statements, read the "Can I go back to receiving paper statements?" answer above

Customers are now able to view eStatements for eligible credit card accounts (only available for personal credit cards, as well as Altitude Business and Business Choice cards) closed in the last 7 years, including credit cards that were lost or stolen.  Past statements for closed transaction and savings accounts are available via request through one of our branches or by contacting our online banking service centre on 1300 655 505 (fees may apply). Prior to closing your account, make sure you save or print any eStatements you may require.
 
Statements for closed transaction & savings accounts will be available in the near future.

Only some eligible transaction and savings accounts will be moving to eStatements. You can always switch your Credit Cards, Home Loans or other eligible accounts to eStatements if you wish via Online Banking.

Joint account holders can view eStatements in Online Banking, and paper statements will continue to be sent.

Yes, it's important to keep your email address up to date with us to ensure we can notify you when you eStatements are available.

To update your personal details online, you will need to be registered for Westpac Protect™ SMS Code.

  1. Sign in to Online Banking.
  2. Select 'Preferences' from the 'Services and preferences' drop down menu
  3. Select 'Personal details'
  4. A Westpac Protect™ SMS Code will be sent to your registered device. Enter the SMS code and select 'Authorise'
  5. Select edit or delete on the right hand side of the field you want to update
  6. Enter your new details
  7. Select 'Update email'
  8. Your details have been updated. You may exit or select additional fields to update or delete

Yes, from time to time we may need to contact you by mail.

You may view eStatements for any eligible account which you have access to (including as an authorised third party) via Online Banking.