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General

How going paper-free can help:

  • More secure: Protect yourself and lower the risk of identity theft.
  • Environmentally friendly: Play your part for the environment and reduce paper waste.
  • Convenient: Can be viewed in the Westpac App and Online Banking, anytime, anywhere.
  • Clutter-free: Store your statements electronically for up to 7 years.

Delivery method preferences 

Sign into your Westpac App or Online Banking and follow these steps.

In the Westpac App

  1. Search eStatements in the Smart Search bar
  2. Tap Switch to eStatements and select the account
  3. Tap eStatements then Update

In Online Banking

  1. Select Service on the menu bar
  2. Under Your preferences select Statement settings
  3. Under Statements select an Account
  4. Select eStatements and Save


You can also drop into a branch or call us on 132 032.

View eStatements

For security purposes, we do not attach statements and account information to emails. eStatements are stored securely within Online Banking so you're protected against identity theft and fraud.

Eligibility 

You’ll be able to switch to eStatements for selected accounts linked to your personal banking profile – including savings and transaction accounts1, mortgage accounts1 and credit cards2 .


In some cases, eStatements aren’t available for all products so you’ll still receive paper statements. This could be because your account statement preferences are linked to a mortgage account in an offset arrangement, or there’s a permanent overdraft on the account.

Contact details 

It's important to keep your email address up to date so we can notify you when you have digital mail or your eStatement is ready to view.


To update your personal details online, you'll need to sign into the Westpac App or your Online Banking.

In the Westpac App

  1. Search Update contact details in the Smart Search bar
  2. Add or edit your email address
  3. Tap Save

In Online Banking

  1. Go to Service > Preferences > Personal details
  2. Select Personal and Contact Details
  3. Select  Edit or Add in the Contact Details section
  4. Edit or Add your email address
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 236KB) at westpac.com.au before making a decision and consider whether the product is right for you.

 

Eligible accounts for eStatements

  1. For savings, transaction, and mortgage accounts, joint account customers are able to receive eStatements. If you’re a joint account holder and you decide to receive eStatements, your statement preference won’t impact other account holders, as statement settings are now based on individual needs.
  2. For credit card accounts, only the primary cardholder can elect to switch to eStatements. If you choose to stop receiving paper statements for a joint account, we’ll send an email notification only to the primary cardholder each time an eStatement becomes available for viewing in the Westpac App and Online Banking.