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General FAQs

What is Westpac Live?
What can I do with Westpac Live?
What if I have both personal and business banking?
Why do I need to provide my email address?

Mobile Banking

What are the mobile banking features for business customers of Westpac Live?


What security devices can I use with Online Banking?
How does the Westpac Protect™ SMS Code provide extra protection?
What is a SecurID® token?
Which security device should I use?
Do I get signed out of Online Banking automatically when I close the browser?
How long can I stay signed in to Westpac Online Banking?

Manage your banking

Are running balances available on Westpac Live?
Can I filter my search by transactions?
When can I hide my accounts?
Are there any fees and charges associated with Online Banking?
What if I forget my password?
Can I notify Westpac that I’m travelling overseas?

General FAQs

What is a Business Daily Limit?
A user's Daily Payment Limit is set to zero. Can they submit any payments?
How do I change user limits in Westpac Live?
Things you should know

* Fingerprint logon is available for iPhone 5S, iPhone 6, iPhone 6 Plus and Galaxy S5, Note 4 users.  Customers will need to register their fingerprint on the mobile device and set it up before accessing Mobile Banking using fingerprint sign in.

Winner of the Best Innovative Online Banking Service in Money Magazine’s 2015 Best of the Best Innovation awards and Good Design Award in the category of Digital and Online design - Good Design Australia 2014.

SecurID is a registered trademark of EMC Corporation.