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Help understanding your financial position

Help make banking easy

For our existing customers, download the Westpac Mobile App via the App store or Google Play (if you haven’t already done so) and ensure that you are comfortable navigating it.

Download your proof of balance from online banking is a step towards helping you understand your financial position. Find out more

Set up direct debit payments for regular and recurring transactions (like your utility bills and insurance payments).

Nominate a trusted relative, friend or financial counsellor to transact with the bank on your behalf for a period of time. This can be done in one of two ways depending on the level of access you wish to grant.

  • Third Party Access (PDF 106KB) allows someone to transact on your behalf via Online Banking only.
  • A signatory is someone who you are granting unrestricted account access to. This is achieved by completing a Notice of Authority. Visit your local branch for help in setting this up.

Build your financial confidence on money management topics. A Better Footing is a guide to help you manage your finances, debts and create financial goals. For more helpful financial education tools visit Westpac's Davidson Institute.

Help to free up funds and ease the financial strain

Help managing your home loan

For our existing customers, we have a number of home loan repayment relief options to help ease the financial pressure during this difficult time. Visit us in branch, speak to a lender or call us on 132 558 to find out how we can help.

Help managing your debt

Setting up SmartPlan payments is a great way to help split big buys into small repayments, putting you in control of your finances. T&Cs apply.

Experiencing financial difficulty?

If you’re experiencing financial difficulty, worried you can’t make your repayments or your income has significantly changed as a result of your condition, Westpac Assist is here to help.

If you are experiencing financial abuse or are concerned about your safety please contact our Priority Assist team on 1800 063 509.