Skip to main content Skip to main navigation
Skip to access and inclusion page Skip to search input

Help understanding your financial position

Westpac customers who have been financially impacted as a result of COVID-19 could access Westpac’s COVID-19 Customer Support Package. To find out more information and check your eligibility, please speak to your Relationship Manager or call Westpac Assist on 1800 067 497.

For our existing customers, download the Westpac Mobile App via the App store or Google Play (if you haven’t already done so) and ensure that you are comfortable navigating it.

  • Downloading your proof of balance from online banking is a step towards helping you understand your financial position.
  • Set up direct debit payments for regular and recurring transactions (like your utility bills and insurance payments).
  • Nominate a trusted relative, friend or financial counsellor to transact with the bank on your behalf for a period of time. This can be done in one of two ways depending on the level of access you wish to grant.
    • Third Party Access (PDF 731KB) allows someone to transact on your behalf via Online Banking only.
    • A signatory is someone who you are granting unrestricted account access to. This is achieved by completing a Notice of Authority. Visit your local branch for help in setting this up.
  • Get a better understanding of your financial situation with our Managing Money guide (PDF 1MB). The guide prompts you through 5 steps to:
  1. Track where your money goes.
  2. Find out where you stand with debt.
  3. Create a manageable budget.
  4. Develop good money habits to help you stick to the budget.
  5. Start to plan for a better financial future.

Helping make banking easy

Banking online and via mobile with Westpac Online and Mobile Banking App is simple, secure and easy. It can help you manage your finances. You can pay bills, set-up direct debits and manage your accounts. You can transfer funds, access your statements and much more. Follow the simple steps below to register:

  1. Go to
  2. Have your Westpac customer ID*,
  3. Credit/debit card or account number ready
  4. Answer simple security questions
  5. Set up a password
  6. Provide basic contact details

Let’s get started.

Help to free up funds and ease the financial strain

Help managing your home loan

For our existing customers, we have options available to help ease the financial pressure during this difficult time. Call us on 132 558 to find out how we can help.

Help managing your credit card

Here are some tips to help you manage your credit card - all can be set up via Online Banking or Mobile App;

  • Setting up SmartPlan payments is a great way to help split big buys into small repayments, putting you in control of your finances. T&Cs apply.
  • Credit card control spend allows you to temporarily switch off your credit card spending, until you’re ready to use your card again.
  • Decrease credit card limit
  • Set up Repayment reminders to help manage your cashflow.

General cost cutting ideas

Below we’ve outlined some ways to free up funds during times of uncertainty.

  • Identify your spending leaks and plug them.
  • Menu plan and prepare home cooked meals instead of takeaway.
  • Review your service providers, such as electricity and internet, to ensure you’ve got the best deal for you.
  • Reassess your energy usage. Can you reduce the cost by using LED lighting, setting your aircon to a higher temperature, or turning off appliances when not in use?
  • Check your subscription services and cancel any that you no longer need/use.
  • Review your insurances to see if they’re still relevant and necessary.

For more cost-cutting ideas view our comprehensive checklist (PDF 191KB).

Experiencing financial difficulty?

If you’re experiencing financial difficulty, worried you can’t make your repayments or your income has significantly changed as a result of your condition, contact Westpac Assist on 1800 067 497. They’re here to help.

If you are experiencing financial abuse or are concerned about your safety please contact our Priority Assist team on 1800 063 509.

Things you should know

This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. For this reason, you should consider the appropriateness for the information to your own circumstances and, if necessary, seek appropriate professional advice.

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.