Customer Identification

Under the Anti Money Laundering / Counter Terrorism Financing Act Westpac Group is required to collect and verify Customer Identification information, for any new customers on-boarded. To commence KYC onboarding please contact your Client Experience Manager who will initiate the process with our Customer Lifecycle Management (CLM) Team.

 

AML/CTF - Westpac Group policy

Guidance Document for Customers

The documents below have been prepared for customers to provide guidance on the process for certifying identification documents in Australia

Guidance on Certifying Identification Documents for Australian registered/resident customers (PDF 90KB)

How do I add signatories on the schools account(s)?

For any account opening and authorities change applications submitted from 24 January 2020, all account signatories will be required to present at least one form of photo ID containing their full name, and date of birth (such as a drivers licence, passport) to an authorised Westpac representative or by visiting a local Westpac Branch to be identified.   A secondary form of identification may be required in some instances. 

Alternatively please submit a certified copy of your identification documents to your Client Experience Manager.

To add signatories to an account print off, complete and sign:

Notification of Changes to a customer's person authorised - ACT Government form (PDF 640KB)

Notice of Authority - ACT Government form (PDF 629KB)

How do I remove signatories on an account?

• Prepare a written request on school letterhead outlining the name of the person to be removed and the account(s) they are to be removed from.
• Please ensure the Principal signs the request.
• Fax or mail the request to ACT Government Schools Client Service.

Where the signatory also has access to Corporate Online an Administrator can remove their Corporate Online access. This will ensure you do not continue to pay for their access to Corporate Online. 

Should assistance be required, please contact Corporate Online Support on 1300 134 291. The team will be able to advise the Administrator through the process.

Mail your request to: 

ACT Government Schools 
Westpac Institutional Banking 
Level 11, 15 London Circuit 
Canberra ACT 2601

How do I open an account for a new school?

• Complete the Account opening form  - ACT Government (PDF 665KB) (you can type directly into the form, and then print it off, once complete).
• A Notice of Authority for the new account is required where a new school account is opened, please print off, complete and return a new Notice of Authority – ACT Government (PDF 629KB) and ACT Government Schools Annexure ‘A’
  (PDF 640KB)
• Print off and complete the Additional Account or Service (PDF 385KB) to add the account onto Corporate Online.

Mail original forms to:

ACT Government Schools 
Westpac Institutional Banking 
Level 11, 15 London Circuit 
Canberra ACT 2601

No confirmation is provided to the school.  Please allow for a minimum of 5 working days for the facility to be established. 

Should you have any enquiries please contact us at actclientservice@westpac.com.au or call us on (02) 6275 5333.

How do I close a school account?

• Once you have completed your account reconciliation and have no further use for the account then complete and print off the Account Closure Request (PDF 431KB). This document must be signed by the Principal (Account Signatory).
• Please return completed documentation to your Client Enquiry Manager.
• Once the account is closed you will recieve a final bank statement. Please allow a minimum of 5 working days for the account to be closed.

Should you have any enquiries please contact us at actclientservice@westpac.com.au or call us on (02) 6275 5333.