Website Requirements

The following information applies if you have an e-commerce merchant facility and is to be read together with the Merchant Business Solutions Card Acceptance by Business Terms and Conditions.
 

Our Website Requirements are a list of minimum requirements that e-commerce merchants must follow when accepting card payments. These requirements and standards must be maintained throughout the lifetime of the facility.
 

Website Must Display
 

You must display the following on your website:

a) contact information, including your trading name, Australian Business Number, trading address, telephone number, fax number, email address, and your country of domicile (where you are based permanently);

b) a complete description of all goods and services you offer on your website;

c) a clear explanation of shipping practices and delivery policy (where applicable);

d) transaction currency (Westpac merchants can process and settle in AUD currency only);

e) total costs of the goods or services offered including all appropriate shipping/handling charges and taxes (such as GST). Where the total cost of the transaction cannot be determined in advance, you must include a statement to that effect and provide a description of the method that will be used to calculate it;

f) customer service policies, including usual delivery timeframes (and the process if you cannot fulfil the order for any reason). You must inform your customers within 2 business days if the goods are not available.

g) wherever you present payment options, display images of card scheme logos that we supply you (only approved eftpos, Mastercard®, Visa, American Express®, JCB, Diners and UnionPay logos should be used on your websites. Contact our Merchant Helpdesk for logo specification guides);

h) export restrictions (if known) – including countries you do not ship to;

i) a clear refund/return policy;

j) consumer data privacy policy (providing details on what you plan to do with information collected from your customers);

k) privacy policy (which must be compliant with Privacy Laws);

l) security capabilities and a policy for transmission of payment Card details (all transactions must be processed using a secure PCI compliant encryption);

m) if you provide a currency converter, a disclaimer providing advice to cardholders that the converter provides an approximation of the currency only and the transaction will be processed in AUD.

 

Website Must Not Display
 

You must not display the following on your website:

a) anything that constitutes or encourages a violation of any applicable law or regulation, including but not limited to the sale of illegal goods or the violation of export controls, obscenity laws, gambling laws or copyright/trademark laws;

b) any adult or pornographic content;

c) offer for sale goods or services, or use to display materials, which may be considered by a reasonable person to be obscene, vulgar, offensive, dangerous, or are otherwise inappropriate.

 

Payment pages on your website are monitored by Westpac using an accredited service provider (of Westpac’s choosing). You should not change the types of goods or services sold through your merchant facility without first providing Westpac with a written notice, and then receiving written consent from Westpac confirming the change has been approved.

 

Website and Domain Requirements
 

Your Domain must be substantially similar to your trading name and your website must be designed in such a way that a reasonable Cardholder is able to readily identify it as your website without any confusion.

If the Domain name does not match your business’ trading name , then your business’ trading name must be clearly noted on the payment/check-out page, such that the cardholder has clear visibility of your business’ trading name before completing a payment and can clearly make the connection between your business’ trading name and the name that appears on their card statement. This arrangement has a higher propensity for cardholder queries and chargebacks.

 

As a merchant you should own the Domain name used by your business or be in a position to provide confirmation that the owner of the Domain has provided consent for its use.

 

Website Requirement Applicability
 

Website requirements are applicable where you as the merchant sell goods and services online and take payment for the goods/services sold on a merchant website.

 

Website requirements are not applicable where you as the merchant take payments for goods/services after issuing an invoice or an electronic bill payment request. Details of the transaction and any terms and conditions should be captured/referred to in the invoice or request for payment.

 

Website Recommendations
 

Our website recommendations provide e-commerce merchants with “best practice” guidance on information that is recommended, by regulatory bodies, to be conveyed to your consumers.

 

The following recommendation is provided for charity merchants, however, is applicable to all merchants.

 

Suggested Policy Text

 

Set out below are examples of policies and practices. These examples have been provided for information purposes only and do not constitute legal, professional, or commercial advice.

Any policies referred to on merchant websites should reflect actual underlying policies and practices.