Complete the picture for your security

Yes, all Australian banks must meet Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) requirements and have their own processes in place to identify their customers.

We understand you need time to provide your details and we will provide this.

However, if you do not provide the required details within the requested timeframe, we may restrict your account until you confirm that your details are still correct and complete.

If visiting a branch don’t forget to bring ONE Primary Photographic Identification Document or ONE Primary Non-Photographic Identification Document and ONE Secondary Identification Document, with at least one form of identification containing date of birth details.
 

Some examples include:

• Valid Australian Drivers licence
• Medicare card
• Passport
• Australian Birth Certificate 
• Foreign Passport issued by a foreign government 

For other forms of valid identification see our how to verify my identity.

We are required to collect the following information from all of our customers. You will be requested to verify, update, or provide any missing details.

The information we collect includes:

1. Name
2. Date of Birth
3. Address
4. Phone
5. Email
6. ID Doc 1 (eg. Valid Aust driver license)
7. ID Doc 2 (eg. Valid Passport, Birth certificate, Medicare) 
8. Employment type (eg. full time, part time)
9. Occupation category (eg. Finance, Mining)
10. Occupation (eg. Sales, Nursing)
11. Sources of income (eg. Salary, pension)
12. Source of wealth (eg. Long term savings, Inheritance, rental property)
13. Purpose of business relationship (eg. Savings, everyday transaction account)
14. Tax residency country (eg. US citizen)
15. Foreign tax number (applicable if you are taxed by foreign country)

Please have a look at the Identification Checklist on our How do I verify my identity? page to help you decide what you need to bring with you for identification.

Please have a look at the Identification Checklist on our How do I verify my identity? page to help you decide what you need to bring with you for identification.

Yes, your Power of Attorney can complete this on your behalf by either visiting a branch with original documents or certified versions of the documents; or if you have been provided a form they can complete the form on your behalf, including certified versions of the documents and mail it to address noted on the form.
 

Please ensure you have registered your Power of Attorney with Westpac before your Power of Attorney attends the branch to act on your behalf. For full instructions on how to register your Power of Attorney with Westpac please visit our Appointing a Power of Attorney page.

We must understand the funds that our customers have with us and the source of their wealth.

Source of Funds refers to how and where the customer obtained the funds for a specific transaction. For example, this could be your salary/wages or pension.

Source of Wealth refers to where the customer’s wealth and assets came from – not just what is involved in a transaction of business relationship. For example, this could be an inheritance, employment income or investment earnings.

The account holder/s who are required to update their details will receive communications from us advising the steps they must take.  If any party fails to complete the process within the timeframe specified, all account holders will be restricted from accessing any joint accounts.

This step helps identify and verify you are the customer. We will only ask you for personal information when you have signed into your Online Banking securely by visiting westpac.com.au or when using the Westpac App. We will never ask you to click on any link in an SMS or email to provide this information.

In most cases we have the information and we’re asking you to confirm the details we have are correct and current.  

In other cases, certain details we need may not have been requested or collected at the time you opened your account, so we will need to collect this information from you.

We will never send an  SMS containing a link that leads directly to sign-in pages, or to pages that ask you to enter personal or financial information.

We will never ask you to reply to an email to confirm or update your details.

The instructions from us will always require you to sign in to your Online Banking or the Westpac App, or visit your nearest branch. This assists to ensure your details remain safe.

You can complete the request online or via the Westpac app.

For help on how to download the App go to: westpac.com.au/mobilebanking

For help on how to register for Online Banking: westpac.com.au/register

You can complete this request via your Westpac App by registering your international mobile number - visit How do I register for Westpac SMS Protect? Once your number is registered you can search "Update Contact Details" in the search bar and follow the prompts.

Identity theft is when someone gets enough of your personal information to steal your identity for personal or financial gain. Lost personal information also leaves you more susceptible to future scams or fraud, as stolen personal information is often sold illegally.

For more information on how to stay safe, check out the information and tools available to you.

By providing your details, it will be easier for us to contact you if we notice unusual activities on your accounts.

If your account has been restricted, you can contact our ID Secure Team on 1300 360 766 (+61 2) 9155 7769 if overseas (Mon-Fri, 8am-7pm AEST), who may be able to help you complete the request and remove the restriction.

Remember, when speaking with you, we will never request your Online Banking security codes or credit card expiry date/CVC numbers. If you are asked for this type of information, hang up as you could be speaking to someone posing as us.

If you are concerned the call is unusual, call us directly on 1300 360 766 or (+61 2) 9155 7769 if overseas (Mon-Fri, 8am-7pm AEST).