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What you will find

  • Keeping your account safe
  • How do I know this isn’t a scam?
  • What you need to do 
  • Privacy notice
  • FAQs

Keeping your account safe

Having a robust banking profile is the first step to keeping your account safe, which is why we’re asking customers to verify and update their personal details.

 

By taking these simple steps, which should only take five minutes to complete, you’ll not only help to better protect your account, but also reduce the risk of identity theft and financial crime, like money laundering and terrorism funding.

How do I know this isn't a scam?

To assure you that this isn’t a scam, we will not ask you to click a link in an SMS or email sent to you.

To access your banking securely, we’ll always ask that you complete these tasks by signing into the Westpac App or Online banking by visiting westpac.com.au and following the instructions below, or in branch. 

Additionally, we will not ask you for:

  • Information that could compromise your security, such as your bank or credit card details or passwords
  • Money or donations

What you need to do

Verifying and updating your personal information is simple and should only take five minutes to complete. Just so you’re aware, you’ll need to complete these steps within 90 days of us first getting in touch with you about this request. If you haven’t done so by then, we may restrict your account, so it’s important to complete this check as soon as possible.

1. Have your ID ready

Acceptable forms include:

  • Australian driver licence
  • Passport
  • Medicare card
  • Australian birth certificate

2. Update your details via:

The Westpac App

  1. Sign into the app
  2. In the search bar, enter 'Message'
  3. Under Self-Serve, you'll see either 'Message Inbox' or 'Inbox'
  4. Select the one you see, and you'll be taken to the Message Centre
  5. Open the message titled:

    Westpac ID Secure - Update your ID details for security
    Westpac ID Secure - Update your Employment details for security
    Westpac ID Secure - Update your Contact details for security

    Depending on your current profile, you may be requested to update one or all three areas of your personal details.
  6. Tap the link in the message and follow the prompts

Westpac Online Banking

  1. Sign in using your Customer ID and Online Banking password
  2. Select Notifications (top right corner)
  3. Open the message titled:

    Westpac ID Secure - Update your ID details for security
    Westpac ID Secure - Update your Employment details for security
    Westpac ID Secure - Update your Contact details for security

    Depending on your current profile, you may be requested to update one or all three areas of your personal details.
  4. Click the link in the message and follow the prompts

Your nearest Westpac branch

While you can complete this request in branch, we recommend that it’s quicker and simpler to update your details via the Westpac App or Online Banking, following the instructions above.

If you need to you can register for Online Banking, or download the Westpac App.


Privacy Statement

Please review our Privacy Statement (PDF 43KB) here.


Frequently asked questions

We’re improving our customer identification processes to help reduce the risk of our customers being impacted by financial crime.

 

Doing this enables us to keep your accounts safe, reduce the risk of identity theft, money laundering, financial fraud, and the financing of criminal organisations.

 

We identify our customers according to the requirements of our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) program.

 

You can find more information on the importance of knowing our customers, through AUSTRAC - the Australian Government agency responsible for detecting, deterring and disrupting criminal abuse of the financial system to protect the community from serious and organised crime.

 

If you are an existing customer, we may ask you to periodically confirm that the information we hold about you is up to date. We may also contact you to update our records with any additional information we require.

Things you should know

*Our Online Banking Security Guarantee is not applicable to Corporate Online Banking.