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What is the concierge service on a credit card?

Many platinum and premium credit cards come with a complimentary concierge service. But how does this work and how useful is it for you?

Concierge services are often available online or by phone at any hour of the day and day of the week. The kind of assistance they can provide depends on the card, but in general the service is designed to help make life easier (and more fun) for cardholders. Your request can be as general or specific as you like – it could be as simple as getting a table at the newest restaurant in town or as exotic as renting a private yacht in Mauritius.

Here are just some of the ways your concierge may be of service. You can use them as a starting point – let your imagination be your guide.


Travel arrangements

  • Finding flight information
  • Recommending and booking hotels
  • Car rental bookings and car service information.

Holiday activities

  • Health club recommendations and reservations
  • Golf information and reservations
  • Information on festivals, museums, galleries and events
  • Recommending and booking personal trainers
  • Booking massages and spa treatments.

Dining and entertainment

  • Restaurant recommendations and reservations
  • Getting tickets for shows, concerts and sporting matches
  • Finding details of events and shows in cities worldwide.

Gifts and shopping

  • Recommending the best shopping
  • Floral arrangement and delivery
  • Sourcing, purchasing and delivery of gifts and other items.

Special occasions

  • Party planning
  • Arranging hospitality packages
  • Booking hair and makeup appointments.

Business, work and home

  • Referrals to conference and business services
  • Computer and technology rental
  • Help with relocating to another country.

If you’re the type of person who’d enjoy having these services at your beck and call, you’ll find they’re available on all Altitude Platinum and Altitude Black credit cards.


Things you should know

Consumer Credit Cards - Conditions of Use (PDF 305KB)

Altitude Terms and Conditions (PDF 2MB)

Westpac Credit Cards Complimentary Insurance Policy (PDF 297KB)

Westpac Rewards Credit Cards Concierge Service Terms and Conditions (PDF 67KB)

Credit criteria, fees and charges apply.

This information does not take into account your financial needs, individual circumstances or objectives. Read the terms and conditions before making a decision and consider whether the product is appropriate for you.

Be credit savvy: Before applying, consider a realistic credit limit and check all conditions, interest rates, fees and charges on your selected card.

6. Rewards Points: The earning and redemption of Altitude Points, Qantas Points and Velocity Points is subject to the Altitude Terms and Conditions. Purchases that are not eligible to earn Rewards Points are set out in the Altitude Terms and Conditions. For example: payments to the Australian Taxation Office, cash advances, BPAY and BPAY equivalent transactions do not earn Reward Points. You do not receive points if your card account is in arrears for 2 consecutive statement cycles and in other circumstances.

Altitude Rewards: You must be a member of the relevant frequent flyer program to redeem Altitude Points for frequent flyer points. The Altitude Rewards Terms and Conditions and the terms and conditions of the relevant frequent flyer program apply. A joining fee may apply. Availability of Reward flights may be limited. For more information on the Altitude Rewards program, visit

Altitude Velocity: In order to earn and redeem points, you must be a member of the Velocity Frequent Flyer program. An annual $50 Velocity Rewards fee applies for customers who choose to earn Velocity Points through the Altitude Velocity rewards program. 

Altitude Qantas: In order to earn and redeem points, you must be a member of the Qantas Frequent Flyer program. An annual $50 Qantas Rewards fee applies for customers who choose to earn Qantas Points through Altitude Qantas rewards program.

Concierge Services: Concierge Services are subject to the Westpac Rewards Credit Cards Concierge Service Terms and Conditions (PDF 67KB).

4. Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Credit Cards Complimentary Insurance Policy (PDF 297KB) which may be amended from time to time. Westpac does not guarantee this insurance.

Westpac is the credit provider and credit licensee under National Consumer Credit Laws.