Need to order a replacement card?
If your card is damaged, faded or won’t tap, follow these steps to request a replacement card.
How to get your card reissued
In the Westpac App
- Search Reissue card and select the card you want to replace
- Confirm your address is correct, then follow the instructions
In Online Banking
- Go to Services, then select Reissue card in the Card services section
- Choose your card, then select Reissue card
- Confirm your address is correct, then follow the instructions
What happens next?
Allow 10 business days for your card to arrive
We'll send the replacement card to your chosen mailing addres. If you're in Australia, your replacement card will arrive within 10 business days.
We'll email your Australia Post tracking details as soon as your replacement card is on the way (only for personal credit cards sent to an Australian address).
Keep using your card
You and any other card holders can continue to use your existing card as the card number won’t change. You can also use your Digital Card to shop or pay bills online.1
Activate your new card
When your new card arrives, you can activate it in the Westpac App or Online Banking. Remember to destroy your old card once the new one arrives.
Update your recurring payments
If your card was reissued because it had expired, you'll need to contact any merchants taking recurring payments from your card so you can update your card details.
Card Expiring?
You can use your card until the end of the month. Your new card will be sent automatically before your card expires. We’ll also send you a push notification in the Westpac App when your new card is on the way. Make sure to enable push notifications by going to Profile > Notifications & communication.
Frequently asked questions
If you don’t receive your card, you should contact us as soon as possible.
If your card is lost or stolen, you can cancel your card and order a new one in Cards Hub within the Westpac App or in Online Banking. We will organise a new card to be sent to you. For your security, your new card will have a new card number, expiry date and CVC number.
You’ll automatically receive a replacement card around the end of the month that your card expires. If your card doesn’t arrive in time, the account holder or primary cardholder can make a request for a replacement card. Learn more about replacing your card when it expires.
We will send your Australia Post tracking number to your registered email address (and via Secure Message in the Westpac App and Online Banking) as soon as your replacement card is on its way.
To track your delivery and get an expected delivery date, go to the Track an item section on the Australia Post website and enter your tracking number.
Please allow 24-48 hours for tracking details to be activated. Once your card has been dispatched with Australia Post and a tracking number issued, all delivery enquiries should be directed to Australia Post
If you have not received your delivery tracking details, please check
- You have a valid email address registered with Westpac
- You have selected an Australian card delivery address
Card delivery tracking details can also be obtained via Secure Message in the Westpac App and Online Banking.
Things you should know
Read the Westpac Online Banking Terms and Conditions (PDF 408KB) before making a decision and consider whether the product is right for you.
1. The Digital Card is only available in the Westpac App and supported with the latest version of the Westpac App. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.
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