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When do I need a replacement card?

  • If your card is damaged, you can order a replacement one through Online Banking or the Westpac App.
  • If it’s about to expire, we may send you a replacement card if we are permitted to do so. You can also request one if it doesn’t arrive in time or up to 3 months before it expires.
  • If you’ve lost your card, you should permanently cancel it and organise a replacement.

How to get your card reissued

  • Hover your cursor over Service and click Services
  • Under Card services, click Reissue card
  • Select which card to reissue, whether it’s damaged or expired, your delivery address and then click Reissue.

What happens next

  • Your new card should arrive within 4-6 working days and will either be delivered to you or sent to a branch.
  • While you wait for your card to arrive, you can use Cardless Cash1 to get cash from an ATM without needing a physical card.
  • Your replacement card details will be automatically updated in any digital wallets the card has been added to and you can continue to make transactions without the need to activate your replacement card.
  • You can also use your Westpac Digital Card2 to shop online and pay your bills.
  • Once your new card arrives you can activate it using the Westpac App.
Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 503KB) at before making a decision and consider whether the product is right for you.

1. Westpac Cardless Cash - Terms and Conditions (PDF 91KB)

There is a Cardless Cash limit of 3 Cardless transactions per day, subject to a daily withdrawal limit of $500 and a weekly withdrawal limit of $1,000. All Cardless Cash limits apply across Westpac, St.George, BankSA and Bank of Melbourne accounts and Mobile Banking Apps.

2. The Instant Digital Card is only available on the Westpac Mobile Banking app and supported with the latest version of Westpac Mobile Banking. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.

Westpac Debit Mastercard® holders need to be at least 14 years of age and have an Australian residential address to be eligible for the card. If you're not eligible for a Westpac Debit Mastercard, apply for a Handycard to access your account.

Mastercard® is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.