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What is an eStatement?  

Westpac eStatements are an electronic version of your Westpac account’s bank statement. They hold the same information as your paper statements, but you can access them through your Online Banking or the Westpac App.

More secure

Lower your risk of identity theft by receiving your Westpac bank statements securely in your Online Banking or the Westpac App. 

Environmentally friendly

Paper-free statements save trees and reduce the energy used to produce and deliver that mail to you.


Store eStatements electronically instead of having paper statements lie around your home. 


View eStatements anywhere, anytime, in your Online Banking or the Westpac App. Plus, you can save and print them if necessary.

Extra benefits of eStatements 

  • Personal preference

    Opt for eStatements without impacting your joint account holder’s preference for how they receive their statements.

  • 7 years’ history

    View up to 7 years of statement history from your phone, tablet, or computer. Simply choose the date range you need.

  • Review regular expenses

    Receive 30, 90, 120 days or select up to one year of past account history. This is useful to show your expenses or savings history. 

  • Handy for tax time

    Your eStatements have all the interest information for the financial year to help complete your tax returns.

Things to know before you switch

To access your eStatements, you need to be registered for Online Banking. You also need a valid email address so we can notify you that your monthly eStatement is ready to view in the Westpac App or Online Banking. Please ensure that your contact details are up-to-date online. 

How to switch to eStatements

In the Westpac App

  1. Search eStatements in the Smart Search bar­
  2. Tap Switch to eStatements and select the account
  3. Tap eStatement then Update

In Online Banking

  1. Select Service on the menu bar
  2. Under Your preferences select Statement settings
  3. Under Statements select an Account
  4. Select eStatements and Save

How to view eStatements

In the Westpac App

  1. Search Statements in the Smart Search bar
  2. Tap Statements (incl. closed accounts)
  3. Select the Account in Active accounts
  4. Tap the Statement date period you want to view
  5. Tap the share icon to download or send a copy

In Online Banking

  1. Go to Overview and then Statements
  2. Select an Account under Active accounts
  3. Enter date range or select a preset range, and select Search
  4. Select Download PDF to view the statement

Accounts with eStatements

You’ll be able to switch to eStatements for selected accounts linked to your personal banking profile – including savings and transaction accounts1, mortgage accounts1 and credit cards2.


In some cases, eStatements aren’t available for all products so you’ll still receive paper statements. This could be because your account statement preferences are linked to a mortgage account in an offset arrangement, or there’s a permanent overdraft on the account.

Need more info?

For more information on eStatements read our FAQs or contact us via the Westpac App.

Things you should know

Read the Westpac Online Banking Terms and Conditions (PDF 277KB) at before making a decision and consider whether the product is right for you.

  1. For savings, transaction, and mortgage accounts, joint account customers are able to receive eStatements. If you’re a joint account holder and you decide to receive eStatements, your statement preference won’t impact other account holders, as statement settings are now based on individual needs. 
  2. For credit card accounts, only the primary cardholder can elect to switch to eStatements. If you choose to stop receiving paper statements for a joint account, we’ll send an email notification only to the primary cardholder each time an eStatement becomes available for viewing in the Westpac App and Online Banking. 

Westpac Fraud Money Back Guarantee ensures that customers will be reimbursed for any unauthorised transactions provided that the customer has not contributed to the loss and contacted Westpac promptly. Refer to the Westpac Online Banking Terms and Conditions terms and conditions for full details, including when a customer will be liable.

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