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Understand your home loan repayments

Home loan repayments aren’t just a set and forget. You can adjust them over the life of your loan to pay your home loan off faster. Or you could apply to pause^ them if your circumstances have changed and you need support.
 

Book an appointment to make sure you're getting the most out of your home loan.

 


Manage my repayments

Through online banking or our award-winning app+:

For principal and interest home loans, you can change your repayment amount and frequency yourself in a few simple steps, as long as you’re debiting a Westpac account in your name.

Update your repayments here, or follow these instructions:

  • Westpac App: Search home loan direct debits in the Smart Search bar > Tap your home loan > Follow the prompts
  • Online Banking: Select your home loan > Select More and then Home loan direct debit in the dropdown > Select your account and follow the prompts
     

Good to know: You can’t adjust repayments on interest-only loans, but you can make separate additional repayments if you set up a recurring payment.

Instead of a direct debit, you can set up a recurring or repeat repayment. This is a fixed payment amount scheduled for a set number of times or frequency.

If your home loan repayment changes, you’ll need to update it yourself. This is different from a direct debit that automatically updates if changes occur. You can cancel, pause or adjust the amount up to one day before the payment date.
 

You can instantly see these by signing into the Westpac App or Online Banking and selecting your home loan account. You'll see your balance and repayments, including any extra repayments you’ve made.

Your fixed rate home loan will automatically roll onto our variable interest rate when your term ends, unless you re-fix beforehand. We’ll mail you a letter 6-8 weeks before your fixed rate ends, detailing your options and what your new repayments could look like.

You’ll also be able to view your options in the Westpac App or Online Banking: Sign in and select your home loan > Select Account details > Select View options.
 

If the interest rate on your home loan changes, we’ll send you a letter to inform you about your new repayment amount and when that repayment comes into effect. If you’ve opted to receive Digital Mail, your letter will be sent to your Online Banking inbox.

To find your Digital Mail:

  • Westpac App: Tap Profile in the bar menu > Tap Inbox.
  • Online Banking: Select the Notifications tab > Choose Messages from the drop-down list.

 


Contact us directly on 132 558 to:

If the account you want to direct debit from isn’t with Westpac, you’ll need to send us one of the below forms:


Either:

Scan and email to: loanmaintenance@mortgage.westpac.com.au

Or drop it off at your local branch

You can apply for interest-only repayments on any of our variable or fixed rate loans. Owner-occupiers can apply for interest-only repayments on an existing home loan for up to 5 years over the life of the loan. For an investment property, interest-only repayments apply for up to 10 years over the life of the loan.

To change from principal and interest repayments to interest-only, you’ll need to contact us to apply. Your lender will want to make sure you can repay the loan at the interest-only rate, since it’s generally higher.

When your interest-only term ends, you’ll be automatically switched to principal and interest repayments. You might be able to apply for another interest-only term – get in touch with our home loan specialists to discuss.
 

If your circumstances have changed and you need to reduce your payments or pause them for some time, then we could help.

Repayment pause^ or parental leave

If you’ve made extra home loan repayments in the past and you’d like to take a break, you could consider a repayment pause. A handy option if you’re expecting a temporary reduction in income or an increase in expenses.
 


Reduced repayments^ for up to 6 months

If you've had your loan for at least 12 months and are looking for a short-term solution, a period of reduced repayments could get you back on track. This involves reducing your minimum repayment by 50% for up to 6 months.


If you're experiencing financial hardship, find out how Westpac Assist can help. 

Tips to help get ahead on your home loan

Switch repayment frequency^^^

Our loan repayments start monthly. Changing to fortnightly or weekly could reduce your total loan term and interest costs.

Extra repayments

By adding a lump sum to your mortgage (like from a tax refund, inheritance or work bonus) you may be able to pay the loan off sooner. A prepayment threshold may apply1. You can still redraw these funds if you need to2.

Use your offset account

Our variable loan lets you add an offset account^^, which means you'll only pay interest on the loan balance minus the funds in the offset.   

Financial hardship and getting help 

If you're concerned about meeting your repayments or are in a difficult financial situation, we're here to help. Our team can provide tailored support aimed at helping you recover and get back on track after tough times.

 

Call 8:30am-7:30pm, Mon-Fri and 9:30am-6:00pm, Sat (Sydney time). 

 

Other tools and resources

Book in a home loan review

One of our friendly home loan experts can review your home loan to make sure you're getting the most out of it. They'll look at the rate you're paying and talk to you about features you might not know about. All obligation-free.

Helpful resources

Tackle interest rate changes and take control of your finances.
 

Things you should know

Conditions, credit criteria, fees and charges apply. Residential lending is not available for Non-Australian Resident borrowers.

This information is general in nature and has been prepared without taking your objectives, needs and overall financial situation into account. For this reason, you should consider the appropriateness of the information and if necessary, seek appropriate professional advice. This includes any tax consequences arising from any promotions for investors and customers should seek independent, professional tax advice on any taxation matters before making a decision based on this information.

Key Fact Sheet for Home Loans


+
Claim based on "The Forrester Digital Experience Review™: Australian Mobile Banking Apps, Q4 2023" an evaluation of five Australian Banks. 


^ Reduced or paused repayments: Conditions, eligibility and suitability criteria apply.
  • Reduced loan repayments: reduction of up to 50% available for up to 6 months on variable home loans held with us for over 12 months. It’s important to understand that at the end of the reduced repayment period, the repayment amount will increase to adjust for the reduced repayments. This ensures that the loan is still repaid within its original term. Read the disclosure documents for your selected product or service before deciding if this option is right for you.
  • Mortgage repayment pause: available for up to 6 months on variable home loans held with us for over 12 months.
  • Parental leave: if you’ve held your variable home loan with us for over 12 months, you could be eligible to reduce your home loan repayments up to 50% for up to 12 months while on maternity or paternity leave, subject to approval.
  • Switching to Interest Only repayments : it’s important to understand that interest rates for loans with Interest Only repayments are higher. Your repayments will increase at the end of the Interest Only period as the amount you’ve borrowed will need to be paid back in a shorter timeframe. This also means you’ll pay more interest over the life of the loan on Interest Only repayments than if you’d opted to continue paying principal and interest.

^^Offset is available on a Rocket Repay Home Loan or a Rocket Investment Loan. The same offset transaction account cannot be linked to multiple Rocket Loans. The linked offset transaction account must be in the same name(s) as the loan. Only one offset transaction account can be linked to each Rocket Loan.


^^^Changing repayment amount or frequency: Cannot be performed on an interest-only loan. However, you may make extra repayments. For more details on interest-only home loans


1Prepayment threshold: Customers can make total prepayments of up to $15,000 (cumulative) for loans fixed prior to 21 March 2009, $25,000 (cumulative) for loans fixed between 21 March 2009 and 16 March 2012 or $30,000 (cumulative) for loans fixed on or after 17 March 2012, without costs or fees applying. Prepayments exceeding this threshold may incur a break cost and administration fee.


2Redraw facility: if you have ‘available funds’ (you’ve made extra home loan repayments) and you’ve activated your redraw facility, you’re free to redraw them with no redraw fee. Up to $100k will be available to redraw from your variable loan online or over the phone each day (unlimited in-branch). For fixed loans you can redraw up to your prepayment threshold during your fixed term. Read our Redraw Authority form (PDF 66KB) (PDF 66KB) for full details.