Travelling overseas

Let us know before you head away so we can keep an eye on your accounts. Here’s some other things to keep in mind as well.
Notify us before you travel

Planning your trip and getting ready to travel

  • Ready to book your trip? Book your trip with a Westpac Rewards credit card and you could get  complimentary travel insurance 3 included (make sure you read the exclusion and policy terms first)
  • No matter where you are, it’s easy to find the nearest Global ATM Alliance ATM with the ATM locator in the Westpac App.
  • Keep an eye on the exchange rate for where you’re going regularly before you go – if the rate is in your favour you can lock it in with a travel money card
  • There are a few countries where Westpac cards can’t be used due to economic and trade sanctions (Cuba, Crimea Region, Iran, North Korea, Sudan and Syria). To arrange alternative payment options visit a Westpac branch. Find out more

While you’re away

  • Getting cash out while you’re away? If you use an ATM from the Global ATM Alliance network, you won’t pay any ATM withdrawal fee. 1
  • Avoid paying 3% transaction fees when using either our Westpac Lite Credit Card 2 or our Worldwide Wallet whilst abroad.
  • Use the Westpac App to easily manage any currencies you have on your travel money card on the go. 
  • If your card is lost or stolen while you’re away, you can lock it instantly in the Westpac App or in Online Banking. You can call us from overseas to report your card lost or stolen 24/7 on  +61 2 9155 7700. 

Travel money card

Our Worldwide Wallet is a reloadable card you can use to make payments and access cash wherever Mastercard® is accepted.

Travel insurance

Rest assured you’ve got the right level of travel insurance cover so you can relax and enjoy your trip.

Make managing your travel money easy with the Westpac Travel Companion

Find your nearest Global Alliance ATM & save on withdrawal fees*, work out the cost of your purchases with a handy currency converter & get easy access to how to contact us – all from the home screen of our mobile banking app.

* No ATM withdrawal fee at Westpac Group ATMs in Australia and over 50,000 ATMs globally via Global ATM Alliance partners. Other fees and charges may be payable. Find out more

FAQs

There is no cash withdrawal fee at overseas ATMs that are part of our Global Alliance ATM network. Use the Global locator in the Westpac App for quick and handy access while overseas.

Things to keep in mind:

  • A Westpac Debit Mastercard® lets you access your own money to make purchases, wherever Mastercard® is accepted. You can also use your Debit Mastercard® or Handycard to withdraw local currency from selected ATMs.
  • Non Global Alliance ATMs will usually charge a fee.
  • Access your transaction and savings accounts to withdraw foreign currency at any overseas ATM that displays the Cirrus logo, although a foreign-currency transaction fee will apply, incorporated into your total transaction amount in Australian dollars
  • The international daily limit for electronic cash withdrawals is A$1000 which applies to both your Handycard and Westpac Debit Mastercard®. This limit applies to ATM and EFTPOS cash withdrawals, during a 24 hour period (starting midnight). This limit can be adjusted to a maximum of $2,000 via Online Banking or Mobile Banking or by visiting a Westpac branch or calling Telephone Banking on 132 032.

Travelling to Europe or the United Kingdom (UK)

  • Use your Mastercard® or Visa Credit Card to access a credit account
  • Use your Handycard or Debit Mastercard® if you'd like to access a savings or transaction account (as Visa and Mastercard credit cards linked to these accounts won't work)
  • Link your account to the 'Savings' option and consider carrying a second Handycard, as ATMs in Europe and the UK don't recognise accounts linked to 'Cheque'.

If travelling outside Europe...

  • Use your Handycard, or linked Debit Mastercard® to access a savings or transaction account
  • Use your Mastercard® or Visa Credit Card to access a credit account
  • During your travels, remember that: 
    • 'Savings' in Australia means 'Debit' on most foreign ATMs
    • Different countries have different ATM systems, so it's important to memorise your 4-digit PIN before you leave home.

To order a new or replacement PIN (personal identification number) while you are overseas:

  • Sign in to Westpac Live and you will be able to select a PIN and start using your PIN straight away
  • Call +61 2 9155 7700 (24 hours a day, 7 days a week). For Black cards please call +61 2 9155 7711.

Please note that calls made from mobile phones or hotel rooms may attract additional charges.

Allow 10-14 business days for delivery if you’re at an overseas address.

Learn more about managing your card PIN via Westpac Live.

  • Call Westpac on +61 2 9155 7700 (24 hours a day, 7 days a week), or for Black cardholders +61 2 9155 7711
  • Alternatively, Mastercard® and Visa may be able to help you with emergency replacement cards and emergency cash advances
    • If your card is Mastercard®, visit mastercard.com, select your country and click on 'Emergency Services'
    • If your card is Visa, visit visa.com, and click on ‘Card Lost or Stolen’.
  • You will either be provided with a number to call, or will be asked for the details listed on your Westpac records, such as your:
    • Name
    • Address in Australia
    • Phone number in Australia. 
  • These details need to match the contact details we have for you in our customer profile at Westpac, as Mastercard and Visa will ask us to confirm the information you provide.

Our emergency card replacement and cash service

If your card is lost or stolen, take advantage of our Emergency Card Replacement service, where a replacement card can usually be provided within 2 business days.

Additionally, by advising us that your Debit Mastercard®, Handycard or credit card is missing may protect you from liability for any subsequent misuse of your card.

You also have access to an emergency cash advance - subject to your available credit limit and your account being in good standing.

It's important to let us know if you're going overseas - that way we can keep an eye on your accounts for any suspicious activity.

The easiest way to let us know is through Mobile Banking:

  1. Sign into Mobile Banking
  2. Select Services and security from the top left menu
  3. Under Card services, select Notify of overseas travel and follow the prompts.
Saving for a holiday?

A Westpac Life savings account can help you stay focussed with a dedicated holiday savings goal. Not only does it pay a competitive base rate, you’ll also be rewarded with bonus interest each month you grow your balance4

 

Westpac personal loans

Dreaming of a holiday but don’t have quite enough to make it happen? A Westpac personal loan could help get you to your dream destination sooner.

 

Related articles & links
Things you should know

Terms and conditions, fees and charges apply. Read the Product terms and conditions before making a decision.

1. No ATM withdrawal fee at Westpac Group ATMs in Australia and over 50,000 ATMs globally via Global ATM Alliance partners. Other fees and charges may be payable.

2. A 3% Westpac Foreign Exchange Fee applies to overseas transactions in a currency other than a Supported Currency.

3. Complimentary insurance covers for Westpac issued cards: AWP Australia Pty Ltd, ABN 52 097 227 177, AFSL 245631, of 74 High Street, Toowong, QLD 4066 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708, has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac), of 275 Kent Street, Sydney, NSW 2000 which allows eligible Westpac account holders and cardholders to claim under it as third party beneficiaries. The terms, conditions, limits and exclusions of the group policy are set out in the Westpac Credit Cards Complimentary Insurance Policy which may be amended from time to time. Westpac does not guarantee the insurance.

Travel Insurance is issued by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance), as agent for the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 (Allianz). Westpac Banking Corporation ABN 33 007 457 141 arranges the insurance as agent of Allianz, but does not guarantee the insurance. Policy terms, conditions, limits and exclusions apply. This information does not take into account your personal circumstances. Read the Product Disclosure Statement (PDF 840KB) to see if this insurance is right for you. Call 1800 502 077.

4. Bonus interest: payable each month that you: make a deposit to the account, ensure the account balance is higher at the end than the beginning of the month, and keep the account balance above $0. For bonus interest qualification, a month is the period from close of business on the last business day of the prior month to close of business on the last business day of the current month.

 

Worldwide Wallet:

Westpac Worldwide Wallet Product Disclosure Statement (PDF 222KB) 
Online Banking Terms and Conditions (PDF 277KB)

You should read the Westpac Worldwide Wallet Product Disclosure Statement and Online Banking Terms and Conditions before making a decision and consider whether these products are appropriate for you. This information does not take into account your personal objectives, financial situation or needs and you should consider its appropriateness having regard to these factors before deciding to acquire these products.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.