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Prioritising your privacy

Privacy is paramount during separation. It’s our priority to make sure you establish independence as quickly and simply as possible.

Your privacy is always of utmost importance to Westpac, but especially now that your relationship status has changed. It’s now our priority to make sure you gain your independence as quickly and as simply as possible.

6 steps to help you protect your privacy

Westpac is here to help you understand your financial position, help you protect your assets and preserve your privacy as you separate. Below is a list of tips, links and considerations that you can action immediately in Westpac Live Online Banking (and at your local branch):

Proof of balance

Proof of Balance helps you take a snapshot of your accounts to share with your legal team or to use in settlement discussions.

Lock Card

Temporarily lock your card for up to 15 days. If you do need to lock a card, please inform your secondary card holder.

Change a Card PIN

Enjoy peace of mind knowing that your cards are protected by changing your PIN (or setting up your PIN) whenever you want with ease across all devices within Westpac Live.

Change Westpac Live password

Westpac is helping you protect your accounts by making it simple to change your Westpac Live password.

Account Alerts

Stay as informed as possible by ensuring that your messages or alerts are set up in a way that suits you.

Setting limits

Westpac helps you to set your spending limits as your circumstances change. Reduce any feelings of risk or exposure by decreasing your credit card limit – you can do it quickly and easily online. Equally, if you are looking for funds to provide flexibility, you can request an increase to your credit card or daily withdrawal limit by calling or visiting your local branch.

Your privacy is our priority

Westpac strives to ensure that information pertaining to your existing or newly opened sole accounts, cards and loans will not be shared with your ex-spouse (or any other person).

If at any time you have any concerns about your privacy, Westpac will be happy to address your items and offer appropriate reassurances, such as referring you to a new banker. Read more about Westpac’s privacy policy here.

There are a great number of benefits to remaining inside the Westpac Group for your banking. These benefits include:

  • Fast new account and credit card set-up process
  • Continued relationship with your local Westpac bankers
  • No fees are charged when removing a joint borrower name from fixed-loan mortgages due to separation or divorce settlement
  • If you have a positive credit history and the ability to repay mortgage payments previously from during your marriage this is considered in assessing your ability to service future loans

Some people prefer to transfer their accounts to a new branch or bank. If you feel strongly about this, please consult a Westpac banker. Remember that there are many options we can offer or make available to you in this complex and challenging time.

Start the conversation today and Westpac can help you with what you need.