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Creating or amending a payee

Payee details are required for you to make a payment, however there is often a misconception that banks validate that the BSB and Account Number matches the Account Name provided. Unfortunately, that’s not always the case in every payment type.

The introduction of PayID™ helped to resolve this issue, displaying a registered payee name as part of the payment details. However, this doesn’t mean an account is less or more suspicious, it just simply means you are able to have an indicator that the payment is going to an account held in the name of the person or company you are dealing with.

It’s important to watch out for red flags when making payments to a new or amended payee. We’ve listed some of these: 

  • You’re investing or opening a savings/Term deposit account but have been advised your funds have to be processed through another bank account first
  • Someone (outside of the bank) is guiding you through the steps to add a payee - they may be on the phone or a contact you’ve allowed to access your banking through Remote Access Software
  • You’ve been asked to return a credit to your account that you weren’t expecting to receive
  • The PayID name displayed onscreen is of someone entirely different to the person or company you are dealing with.

It's important to consider who you are paying, and the purpose. When paying someone for the first time you will likely be asked to enter a Security Code. Transactions performed to this payee afterwards, may not require a Security Code.

With Australian Banks moving to the real time payment model, Osko®, consumers have a level of expectancy to see their credit in the recipients account almost instantly. Banks may delay some transactions, where they hold valid fraud or scam concerns, however the frequency of this occurring is low.

It’s important you have validated the payee details with a trusted source. If you are paying someone you regularly pay and they email you saying they have changed or updated their account number, always call them on a number you’ve used before, to confirm the change.  

Ensure your funds are going where you expect them to go. Once a payment has been received, if the account holder transfers or withdraws the funds, retrieving the funds may no longer be possible.

Things you should know

Fast or real-time payments are sent and received using Osko by BPAY® and can be addressed to either a PayID or a BSB and account number. You can also receive fast payments via Single Credit Transfers. Real-time payments require both the payer and payee to have Osko enabled accounts. Payments may take longer in some instances, such as where there is a technical interruption to the service, there is a payment to a first time payee or when the payment is caught for additional security screening.

Personal customers can send and receive fast Osko payments to and from participating financial institutions with an eligible account (i.e. a personal transaction account).

The PayID types available to you may vary depending on your customer profile. If you register your mobile as a PayID, it needs to be the same as your Westpac Protect™ SMS Code.

When your PayID is registered, your details (including your name) will be available to people who use the service and enter your mobile phone PayID.

Westpac Mobile Banking applications are only available for use by Westpac Australia customers. Internet connection is needed to access Westpac Online Banking and the Westpac App. Normal mobile data charges apply. ​

Online Banking Security Guarantee. If your Westpac account is compromised as a result of internet fraud, we will repay any missing funds providing you comply with our  Online Banking Terms and Conditions (PDF 555KB).

This includes keeping your sign-in details (including passwords, Westpac Protect™ Security Code and SecurID® Token codes) private. You must inform us immediately if you suspect the security of your access details has been compromised or you suspect an unauthorised transaction or potentially fraud on your accounts. Always adhere to manufacturers’ software and support to ensure your mobile devices are covered by the latest software and security updates.

PayID® is a registered trademark of NPP Australia Limited and any use of its marks by Westpac is under license.

BPAY® and Osko® are registered trademarks of BPAY Pty Ltd ABN 69 079 137 518.