What to do if you have been targeted
If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact us and report the incident as soon as possible.
We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.
Westpac has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.
IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.
They can help create a tailored response plan for your personal situation – not only in relation to your financial accounts but also any other personal details, phone or email accounts, utilities, social media accounts etc that may be impacted.