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Additional Support

What to do if you have been targeted

If you suspect you have been the target of fraud or scams, or your identity has been stolen or compromised in any way, please contact us and report the incident as soon as possible.


We can investigate and assist with suspected fraudulent activity on the accounts and services held with us.

Additional Support

Westpac has partnered with IDCARE, Australia & New Zealand's National Identity & Cyber Support Service, to provide additional support to our customers in these situations.


IDCARE provides free, confidential support and guidance to people who have been targeted by fraud, scams, identity theft or compromise.


They can help create a tailored response plan for your personal situation ā€“ not only in relation to your financial accounts but also any other personal details, phone or email accounts,  utilities, social media accounts etc that may be impacted.


You can contact IDCARE toll-free on 1300 432 273, or visit their website

Stay in the know

Keep up to date with the latest information on scams, and what you can do to protect yourself, via the Security section on our website.

We also recommend you register for Stay Smart Online Alert Service, a free Government run service to alert you of new online threats as they are identified.